RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exist to improve the company’s relationship with its partners and customers. This role mainly focus on developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders.

Duties and Responsibilities

Build and maintain long-term relationships with an assigned portfolio of clients, serving as their primary point of contact for account-related matters
Resolve client queries and escalations, coordinating with internal teams to close outstanding concerns within agreed timelines
Identify and escalate cross-sell and upsell opportunities within the assigned portfolio for review
Execute client retention plans within targets and guidelines set by their reporting line
Coordinate with the Sales team to onboard new clients and transition them into ongoing account management
Serve as the primary liaison between clients and internal teams, routing requests and issues to the appropriate department
Support other departments in resolving client-related issues within their assigned portfolio

Qualifications

Graduate of any 4 year course, or any equivalent practical experience
4+ years of experience in client relationship management, account management, or a similar client-facing role
Experience operating within a defined account portfolio, without requirement for prior team leadership or account strategy ownership
Demonstrated negotiation and presentation skills
Proficiency with Google Suite, LinkedIn, and other relevant software used for client research and account management

Personal Characteristics

Excellent listening, negotiation and presentation skills
A highly positive attitude and perseverance
Respond to high stress situations in a positive manner.
Must be able to multi-task and organize effectively
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, able to think critically, reliability and maturity
Fast learner and able to understand the company’s processes, culture, and products

Join the mission!

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

About the company

RISE provides high-speed fiber optic internet to Philippine businesses. Its core product is a dedicated fiber connection with 100% CIR, delivering symmetric upload and download speeds without slowdowns during peak times. It differentiates itself by building and managing its own network and operating GetaFIX, the largest carrier-neutral Internet Exchange in the Philippines, which lowers latency and improves reliability. Its goal is to accelerate internet development in the Philippines by delivering reliable, uncongested bandwidth to SMEs and large enterprises.

Company Size

51-200

Company Stage

Seed

Total Funding

$300K

Headquarters

Philippines

Founded

2015

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Simplify's Take

What believers are saying

USTDA funded a $1.27 million GetaFIX feasibility study in May 2024.
RISE won PT&T as upstream customer in August 2025, validating network quality.
DE-CIX Manila expands GetaFIX reach across Southeast Asia and 40 connected networks.

What critics are saying

DE-CIX Manila and PT&T partnerships commoditize RISE's edge by 2026.
RISE still depends on Philippine enterprise demand and carrier-neutral interconnection adoption.
A failed GetaFIX expansion would trap RISE in slower, lower-margin access services.

What makes RISE unique

GetaFIX is Philippines' largest neutral Internet Exchange, now linked with DE-CIX Manila.
RISE sells enterprise fiber with 100% CIR and direct engineer-led support.
PT&T named RISE its upstream provider on August 7, 2025.

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Benefits

Health Insurance

Flexible Work Hours

Conference Attendance Budget

RISE

Relationship Manager

About the job