RISE

Enterprise fiber internet with 100% CIR

Relationship Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeCebu City, PhilippinesNo salary listedHybrid

About the Job

Requirements

Graduate of any four-year course, or equivalent practical experience.
Have at least 4 years of experience in client relationship management, account management, or a similar client-facing role.
Have experience operating within a defined account portfolio, without prior team leadership or account strategy ownership.
Demonstrate negotiation and presentation skills.
Be proficient with Google Suite, LinkedIn, and other relevant software used for client research and account management.
Have excellent listening skills.
Be able to respond positively to high-stress situations.
Be able to multitask and organize effectively.
Be self-motivated and able to thrive in a results-driven environment.
Be able to build relationships with integrity and demonstrate critical thinking, reliability, and maturity.
Be able to learn and understand the company’s processes, culture, and products.

Responsibilities

Build and maintain long-term relationships with an assigned portfolio of clients, serving as their primary point of contact for account-related matters.
Resolve client queries and escalations by coordinating with internal teams to close outstanding concerns within agreed timelines.
Identify and escalate cross-sell and upsell opportunities within the assigned portfolio for review.
Execute client retention plans within targets and guidelines set by the reporting line.
Coordinate with the Sales team to onboard new clients and transition them into ongoing account management.
Serve as the primary liaison between clients and internal teams, routing requests and issues to the appropriate department.
Support other departments in resolving client-related issues within the assigned portfolio.

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exist to improve the company’s relationship with its partners and customers. This role mainly focus on developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders.

Duties and Responsibilities

Build and maintain long-term relationships with an assigned portfolio of clients, serving as their primary point of contact for account-related matters
Resolve client queries and escalations, coordinating with internal teams to close outstanding concerns within agreed timelines
Identify and escalate cross-sell and upsell opportunities within the assigned portfolio for review
Execute client retention plans within targets and guidelines set by their reporting line
Coordinate with the Sales team to onboard new clients and transition them into ongoing account management
Serve as the primary liaison between clients and internal teams, routing requests and issues to the appropriate department
Support other departments in resolving client-related issues within their assigned portfolio

Qualifications

Graduate of any 4 year course, or any equivalent practical experience
4+ years of experience in client relationship management, account management, or a similar client-facing role
Experience operating within a defined account portfolio, without requirement for prior team leadership or account strategy ownership
Demonstrated negotiation and presentation skills
Proficiency with Google Suite, LinkedIn, and other relevant software used for client research and account management

Personal Characteristics

Excellent listening, negotiation and presentation skills
A highly positive attitude and perseverance
Respond to high stress situations in a positive manner.
Must be able to multi-task and organize effectively
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, able to think critically, reliability and maturity
Fast learner and able to understand the company’s processes, culture, and products

Join the mission!

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

About the Company

RISE

Enterprise fiber internet with 100% CIR

RISE provides high-speed fiber internet for Philippine businesses and operates GetaFIX, the country’s largest carrier-neutral Internet Exchange. It offers dedicated fiber connections with 100% CIR, ensuring symmetric, peak-time performance, and sells tiered enterprise and shared plans with 24/7 in-house network engineering support. By building and managing its own network and hosting GetaFIX, RISE delivers lower latency and more predictable connectivity than peers who rely on third-party networks. Its goal is to accelerate internet development in the Philippines by delivering reliable, uncongested bandwidth to SMEs and large enterprises alike.

Company size: 51-200
Company stage: Seed
Total funding: $300K
Headquarters: Philippines
Founded: 2015

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