Software Engineer
Serval
Software Engineer
Serval
Builds AI agents that resolve IT help desk requests
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
As a Senior Software Engineer, Backend at Serval, you will play a pivotal role in shaping the future of our platform. You will be responsible for building the foundational components of our technology, with your contributions being crucial to the success of our product.
Work closely with our CTO to build new product capabilities from the ground up.
Be a champion for user experience, incorporating a deep understanding of our users to guide design decisions alongside the founding team.
Set the foundational system architecture and select key technologies for the codebase.
Help us ship V1 of Serval and deliver on our technical and product roadmap.
Help establish engineering best practices and standards within the team. Mentor junior engineers and contribute to a culture of technical excellence.
4+ years of experience as a backend focused software engineer.
Experience with zero-to-one development: You should have built new products or systems from the ground up.
Deep appreciation for and commitment to delivering outstanding user experiences.
Exceptional communication skills and a proven ability to work cross-functionally.
Comfortable with the pace and ambiguity of a fast-growing startup environment.
Degree in Computer Science or a related engineering field.
Experience with some of the technologies in our stack: Go, GRPC, Kubernetes, React, Typescript, AWS and Terraform.
Early-stage experience at a startup.
Experience building applied AI products.
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Serval builds AI agents that handle employee requests for corporate IT teams, such as unlocking laptops, granting app access, and onboarding or offboarding staff, and it extends the same automation to HR, finance, and legal teams. Employees ask for help in work chat tools such as Microsoft Teams, where its help desk agent answers questions or runs a workflow that an admin has approved. Admins describe a process in plain English and Serval turns it into a working automation, while the platform also tracks tickets, incidents, changes, and company hardware and software. Companies pay a single platform fee for the software. Serval was founded in 2024 and is based in San Francisco.
Explore more opportunities at Serval