Risk Manager

West Creek 1 (12071), United States of America, Richmond, Virginia

Risk Manager | Issues & Events Management | Channels Well Managed Team (Hybrid)

The Platforms Well Managed team provides a strategically positioned offense, designed to strengthen Platforms “well managed” muscles and fuel sustainable innovation by offering centralized support across multiple dimensions of risk mitigation activities including Event & Issue Management, Control Execution and other Horizontal Risk Services.

As a Risk Manager supporting Event & Issue Management, you will provide leadership to a talented team of individuals who provide dynamic risk-centered solutions, guiding various Platform, Process & Product business partners through the discovery, containment and recovery of breakdowns. You’ll have an opportunity to contribute to exciting work that will make a difference, driving sustainable solutions for process excellence and risk prevention/mitigation in pursuit of better managed outcomes and frictionless customer experiences. 

Specific responsibilities include, but are not limited to: 

• Provide direct people management and talent development to a team of high performing risk event managers

• Provide leadership for Event & Issue Management through established processes and standards to mitigate risk to company and ensure optimal customer recovery

• Supplement team strength by supporting event-related complex research and problem solving

• Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business 

• Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans  in order to prevent similar future breakdowns

• Drive prioritization recommendations, understanding and /articulating appropriate trade-offs

• Coordinate, influence and negotiate priorities with partner dependencies to ensure event goals/timelines are met; escalating when appropriate

• Streamline interactions with the business related to breakdown enhancement, event progress and process improvement opportunities

• Training and development of team and others as necessary

• Creation of effective metrics and reporting required to communicate performance and information to broad audiences

• Establishing strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments

A successful candidate will have: 

• Deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks and systems to document the risk and resolution as required 

• Demonstrated outstanding communication

• Strong desire to lead others through direct people management and/or indirect leadership of teammates and project partners

• Transformational leadership skills with a focus on driving inclusion and belonging as well as the ability to build and leverage the capabilities of a high-performing team

• Relationship and collaboration skills necessary for interacting with key stakeholders at all levels across the company to manage and influence outcomes

• Strong judgment and critical thinking skills

• Process and project management experience with excellent organization and planning skills

• Capacity to deliver quality work, multi-task, and focus on priorities in a dynamic environment

Basic Qualifications: 

• High School Diploma or GED equivalent

• At least 3 years of Operations, Financial Services Compliance or Risk Management experience

• At least 3 years of experience in Process Management or Project Management 

Preferred Qualifications: 

• Bachelor’s Degree or Military Service equivalent

• 5+ years of related operations management or risk management experience

• 5+ years of direct people management 

• Experience as a Risk Event and Issue Manager/Lead

• Project Management certification

• Process management training (e.g. Six Sigma, BPM, etc.)

• Strong problem identification, resolution and analytical abilities

• Experience in management of multiple projects concurrently in an autonomous environment

• Subject matter expert in designated risk methodologies and corporate risk practices

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).