Manager – Global Sales Performance & Innovation

Who We Are: 

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, Wi-Fi, and now Bluetooth headphone connectivity! 

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. If you want to learn more about us, visit us at www.panasonic.aero. And for a full listing of open job opportunities go to https://careers.na.panasonic.com/avionics/jobs.

The Position:

Leads and manages the team responsible for managing and executing Global Sales Organization (GSO) initiatives, sales performance and special projects with a focus on innovation and identifying automation opportunities (or tools) to improve business processes and, ultimately, increase global sales efficiencies. Responsible for gathering and creating cross-functional business requirements (for tools and/or internal initiatives) and facilitating cohesion of multiple stakeholder voices to drive optimal solutions, improving the adoption and use of internal tool sets (i.e., CRM platform) and increasing the company's ROI. Responsible for execution of business strategy as set by Sales Leadership. Along with technically-based project management tools, manages the overall Commitment Resource Board (CRB) process, and manage sales KPIs/dashboards to track and govern sales process KPI trends and performance for the GSO. 

Sales Business Process, Sales Performance and KPI Governance

• Facilitate stakeholder dialogues (as assigned) and document as-is and future business sales processes to turn business requirements into documents for procedures, application and, tool development/enhancements, and reporting.
• Create presentations and reports for process improvement projects and ROI preparation to Executive Management for review, approval, and prioritization.
• Monitor and ensure adherence to all sales KPIs/metrics and performance of Global sales organization.
• Oversee and manage global sales performance process and team to drive toward increased revenue and higher profitability.
• Own and manage the end-to-end Commitment Review Board (CRB) internal process including: process updates and internal alignment, pre-coordination with Sales & Account Management team, CRB meeting scheduling, collation/closure of meeting actions and approval caveats.
• Propose new KPIs for Global Sales Organization to monitor and drive efficiency gains. Develop scorecards, graphs, and reports as required.
• Oversight of Annual Sales Incentive Plan KPI performance and pipeline management to support Global Sales Leadership and Global Total Rewards.

Sales Initiatives & Innovation:  

• Own special projects for Global Sales Organization as assigned by Senior Leadership ensuring proper processes are followed and required documents are created. This could include QOPs or work instructions and owning process refreshes, documenting as appropriate, and sending to the sales enablement team for deployment and training.
• Support leadership on large, complex projects and/or own and lead smaller projects to transform current business processes as well as execute to meet company strategic goals and objectives.
• Take raw ideas- hypotheses/scenarios - and shape them into comprehensive deployment plans to showcase to
• Executive leadership and gain buy-in to execute.
• Present and/or provide updates to senior management on strategic/special projects or programs.
• Promote sharing of best practices within the organization through the gathering of ideas, understanding what is working, and facilitating roundtables to gain consistency and be able to translate those consistent best practices to the regions.
• Review and monitor industry trends to identify market trends and subsequently curate Global Sales customer-facing assets as assigned by Sr. Leadership.

Special Project Oversight:

• Partner with Sales Leadership team to identify gaps and challenges in current sales processes, translate business needs to new business requirements with internal cross functional teams, and help integrate future state sales process needs into the technical development and implementation project plans.
• Partner with Sr. Leadership and Sales Enablement and Technology focals in a cross-functional task force to ensure key stakeholders are included in development prioritization and decision making of Special Projects specific to driving efficiencies within the Global Sales Organization.
• Based on new business use cases, partner with others in the creation and translation of requirements to new C360 user stories. Additionally participate in core team testing and draft test scripts (if warranted).    

Team Management:

• Manage a team with accountability for team performance and results against set goals.
• Lead, train, motivate, appraise performance, and develop direct reports.
• Contribute and manage within team defined budget.

The salary range of $119,000 - $199,000 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives.

What we're looking for: 

• A Bachelor’s Degree in Business Administration or related field. An additional four years of experience may be substituted in lieu of degree.
• Advanced Degree preferred.
• Minimum 5 years work experience in product management or program/project management required, including supervisory, team lead, or project lead experience.
• Technology project management experience required.
• Project Management certification highly preferred.
• CRM platform Administration certifications preferred.
• Ability to manage complex projects for multiple stakeholders as well as drive stakeholder consensus and conclusions.
• Advanced skills in Microsoft Word, Excel, Visio, PowerPoint, Project required. Skills with Business Information system (Oracle BI, etc.) and Data visualization tools (Power BI, etc.) and MS Project highly desired.
• Ability to analyze and document complex business processes and turn information into business requirement documents for tools and reporting.
• Experience managing Sales Operations KPIs preferred.
• Excellent decision making and problem-solving skills based on strong functional and technical knowledge, as well as solid planning and organizational skills.
• Demonstrated systems thinking and the ability to "connect the dots" from varied business units and stakeholder views.
• Proven ability to communicate effectively at all levels of the organization from executives to staff members.
• Demonstrated ability to communicate at all levels of a multi-cultural organization in order to articulate complex strategic concepts into clear statements.
• Creative thinking and ability to influence at all levels to drive transformation.
• Ability to gather and interpret relevant data and information.
• Demonstrated experience with complex projects and implementation of process improvement initiatives; experience managing complex projects preferred.
• Expert presentation skills.
• Implementation of cross functional processes, tools and reporting preferred.
• Demonstrated experience with process improvements and business operations.
• May require domestically and/or internationally up to 10% of the time.

• At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.  
• Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.  
• Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.   
• 401K with 50% match on up to 8% contribution, full vested from day 1. 
• Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program. 
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.