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Exelab

Integrates CRM, AI for customer experience

Software Engineer - AI Agent Platform

AI Application EngineeringUpdated on Nov 13
Full-timeRemote in ItalyNo salary listed

About the Job

Requirements

  • Solid experience shipping and maintaining production software.
  • Ability to turn ambiguous needs into scoped proposals, explain architectural trade-offs, and follow changes through to release.
  • Ability to make explicit trade-offs between user value, implementation effort, reliability, and maintenance cost.
  • Ability to use AI coding agents deliberately by providing context and constraints, splitting work into reviewable changes, and verifying generated code against intended behavior.

Responsibilities

  • Design and deliver features end to end, from the data model and APIs to the user interface, tests, and documentation.
  • Own technical decisions within assigned areas and balance user value, implementation effort, reliability, and maintenance cost.
  • Develop agent capabilities such as tool execution, context management, retrieval, and memory, with clear handling of failure modes.
  • Protect a multi-tenant platform through sound authorization, data isolation, input validation, and careful review.
  • Build regression tests and agent evaluations; use traces, latency, and cost measurements to assess changes.
  • Maintain dependable releases through CI/CD, safe database migrations, deployment practices, and investigation of production issues.
  • Propose product improvements and share experiments, decisions, and findings with the team.
  • Test ideas around agent behavior, retrieval, memory, and evaluation, then develop promising results into maintainable product capabilities.

About the Company

Exelab

Integrates CRM, AI for customer experience

Exelab helps businesses grow by integrating CRM platforms and advanced tools, including AI, to improve Customer Experience. Its products work by connecting systems like HubSpot and Twilio to automate workflows, align tech with business goals, and empower teams to be more productive. Compared with competitors, Exelab emphasizes being an early Italian HubSpot System Integrator and Elite Partner, and a Twilio Gold Partner, focusing on knowledge transfer and roundtables with international executives. Its goal is to unlock human potential by aligning technology with client objectives to create new growth opportunities and faster, higher-quality results.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Rome, Italy
Founded
2018

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