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Auto Club Group

AAA member association for roadside, insurance and travel

Member Representative 1

Checkout & Customer ServiceConfirmed live in the last 24 hours
Full-timeGrand Rapids, MI, USANo salary listedIn-person

About the Job

Requirements

  • Successful completion of customer service, club, travel, and payment processing training within 6 months of hire.
  • Experience in a customer-focused environment.
  • Experience providing customer-focused service and timely solutions to problems.
  • Experience using Microsoft Word software.
  • Ability to take personal responsibility in seeking solutions to problems.
  • Ability to multitask and appropriately prioritize tasks to meet office customer service goals.
  • Knowledge of basic mathematical calculations to accurately perform monetary transactions.
  • Ability to learn promotion of insurance, travel, club, and membership products and services.
  • Ability to learn office cash procedures for membership, travel, and insurance payments, online cash-register operating procedures, payment processing, balancing, and daily remittance procedures.
  • Ability to learn technology related to travel, including Focal Point, View Point, ITT, and Axis; insurance sales systems including POS, IMS, and IPM; and membership systems.
  • Ability to learn Excel software.
  • Ability to conduct outbound promotional calls for insurance and travel.
  • Ability to communicate effectively, verbally and in writing, in a work environment.
  • Ability to work effectively in a team environment.
  • Ability to provide professional, efficient, and effective customer service by phone and in person and maintain the workstation and office facility.
  • Ability to work under pressure in a high-volume, fast-paced customer service environment.
  • Ability to work irregular hours, including holidays and weekends, which may include community events.

Responsibilities

  • Greet members and provide support services, including servicing and selling travel and membership products such as car, hotel, and basic tour packages.
  • Generate leads and update members on travel and insurance specials.
  • Provide travel information and materials, including triptiks, tour books, and maps.
  • Respond to customer inquiries and refer members to senior staff or an agent when appropriate.
  • Provide cashiering services, including processing insurance, travel, membership, ticket, travel-money, remittance, and depository-transfer transactions.
  • Balance the cash drawer.
  • Promote auto club group products and services according to established guidelines.
  • Participate in a team environment to promote customer satisfaction and consistent service under the customer service model.
  • Receive and resolve member and customer complaints, seeking management assistance when appropriate.
  • Participate in office events that generate revenue, improve member awareness of products, and support local community activities.
  • Provide administrative support to travel and insurance sales staff during peak periods.

About the Company

Auto Club Group

AAA member association for roadside, insurance and travel

Auto Club Group is a nonprofit AAA member association providing roadside assistance, insurance and travel services through regional clubs and related businesses. Members pay annual dues for help with vehicle breakdowns and access to discounts, while the group's insurance companies and agencies sell coverage for cars, homes and other needs. Its travel services help members arrange holidays, cruises and tours, and its financial offerings include banking products provided through partners. The organization also promotes traffic safety and advocates for motorists within the wider AAA federation. With operating roots dating to 1901, Auto Club Group is headquartered in Dearborn, Michigan.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Dearborn, MI
Founded
1901

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