Constellation Energy

Leading carbon-free energy producer and retailer

Analyst 3 - Retail Ops

Business OperationsPosted on Nov 9

Full-timeHouston, TX, USA

About the Job

Requirements

Ability to operate independently with guidance from a manager.
High-level understanding of the group's overall processes, with a focus on process improvement.
Strong knowledge of customer service procedures, principles, and interpersonal skills, along with strong communication skills.
Preferred: Bachelor's degree in Business, or two years of equivalent experience in lieu of the degree.
Preferred: Prior experience in the retail energy industry using customer relationship management (CRM) and/or order-to-cash workflow systems.
Preferred: Ability to adapt to changing markets, systems, processes, and customer needs.
Preferred: Ability to prioritize work, manage time effectively, and manage workload efficiently.
Preferred: Ability to work independently and collaboratively to support individual, shared, and organizational issues, goals, and targets.
Preferred: Analytical skills, attention to detail, critical thinking, problem-solving, and independent decision-making.
Preferred: Proficiency with personal computers and computer skills, including Word, Excel, Access, Visio, PowerPoint, Passport, PeopleSoft Hyperion, word processing, spreadsheet applications, eSourcing tools, flow charting, and/or SQL database query development.
Preferred: Elevated knowledge of Excel, including creating and using pivot tables, macros, and VLOOKUPs, and experience with the Microsoft Office suite.
Preferred: Working knowledge of UDC/ISO/LDC market EDI transactions.
Preferred: Ability to communicate clearly orally and in writing and work effectively across business units, functional groups, multiple corporate levels, and external stakeholders.

Responsibilities

Perform high-volume order-to-cash activities to ensure an efficient customer experience, including managing pricing and billing data to maintain accuracy and minimize risk; enrolling customers with utilities for timely service activation; processing contracts and confirmations to support Sarbanes-Oxley compliance; managing customer payments for accurate cash posting and revenue recognition; ensuring timely third-party payments; responding promptly and accurately to internal and external inquiries; and providing vendor and system support.
Use independent judgment and analytical abilities, consulting subject-matter experts as necessary, to investigate discrepancies in work processes, take appropriate action to resolve issues, and work with other functional teams as needed.
Perform root-cause analysis, compare and evaluate alternatives, and use discretion to select and execute appropriate actions to fully resolve customer issues, including courtesy credits, partnering with other functional teams, and using alternate technologies as needed.
Review and communicate issues to team members, leads, management, and stakeholders, with emphasis on customer information.
Collaborate with team members to ensure seamless customer support and knowledge transfer.
Handle and resolve inquiries by interfacing with internal and/or external customers as needed.
Proactively communicate workflow system or process concerns to prevent or remediate issues that cross multiple groups.
Adopt and support change-management activities.
Challenge existing practices and automate and improve processes through innovation, creating or leveraging new technologies or workflows and implementing sustainable solutions.
Analyze data, identify trends, and recommend improvements to drive operational efficiency and quality.
Use subject-matter expertise to work with project groups, Information Technology, and cross-functional teams on key deliverables.
Identify and create business requirements for system enhancements and existing-process improvements based on evaluated business needs.
Participate in User Acceptance Testing by executing test scripts to validate business processes, system enhancements, and defect fixes.
Develop test scripts for business processes, system enhancements, and bug fixes as needed.
Maintain an understanding of business, contractual, regulatory, and market policies and tariffs, and ensure assigned workflow processes align with them.
Ensure all Sarbanes-Oxley Key Controls and other company policies are followed.
Travel as necessary to meet business needs.
Attend in person for training, all-hands meetings, and other meaningful engagements.

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $77,400 to $86,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst III. The Analyst III position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst III is responsible for subject matter expertise and problem resolution in the assigned business function areas. The Analyst III will directly collaborate with team members, project groups, Information Technology, and cross functional teams to support changing business needs, including system testing and peer training on new projects/technology.

Primary Duties and Accountabilities

Ensure an efficient customer experience by performing high volume order to cash activities, including managing pricing and billing data to maintain accuracy and minimize risk, enrolling customers with utilities for timely service activation, processing contracts and confirmations to support SOX compliance, managing customer payments for accurate cash posting and revenue recognition, ensuring timely third party payments, responding to internal and external inquiries accurately and promptly, and providing vendor and system support.
Exercise independent judgment and analytical abilities, leveraging subject matter experts when necessary, to investigate discrepancies in work processes. Take necessary actions to resolve issues and work with other functional teams as needed.
Perform root cause analysis, compare, and evaluate alternatives using discretion to select and execute the appropriate course of action to fully resolve customer issues such as courtesy credits, partnering with other functional teams, and leveraging alternate technologies as needed.
Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information.
Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer.
Interface with internal and/or external customers in handling and resolving inquiries as needed.
Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups.
Adopt and support change management activities.
Proactively challenge the status quo to automate and improve processes through innovation by creating and/or leveraging new technologies or work processes, with focus and intent on implementing their sustainable solutions.
Analyze data, identify trends, and recommend improvements that drive operational efficiency and quality.
Leverage subject matter expertise in working with project groups, Information Technology, and cross-functional teams for key deliverables.
Identify and create business requirements for enhancements to systems and existing processes, based on understanding and evaluating business needs.
Participate in User Acceptance Testing (UAT) by executing test scripts to validate business processes, system enhancements, and defect fixes.
Develop test scripts for business processes, system enhancements and bug fixes as needed.
Maintain an understanding of business, contractual, regulatory, and market policies/tariffs and ensure assigned workflow processes are aligned.
Ensure that all Sarbanes-Oxley (SOX) Key Controls and other company policies are followed.
Travel required as necessary to meet business needs.
In-person attendance for training, all-hands meetings, and other meaningful engagements.

Minimum Qualifications

Ability to operate independently with guidance from manager
Has acquired a high level understanding of the group's overall processes, with process improvement in mind. (Challenge the status quo)
Strong knowledge of customer service procedures, principles, interpersonal skills and strong communication

Preferred Qualifications

Bachelor's degree in Business, or 2 years of equivalent experience in lieu of the degree
Prior experience in the retail energy industry using CRM and/or OrdertoCash workflow systems
Ability to adapt to changing markets, systems, processes and customer needs
Ability to prioritize work, manage time effectively and manage workload efficiently
Ability to work independently and collaboratively to support individual, shared and organizational issues, goals and targets
Analytical skills, attention to detail, critical thinking, problem solving and independent decision making
Proficient PC and computer skills (Word, Excel, Access, Visio, Power Point, Passport, PeopleSoft Hyperion), work processing, spreadsheet applications, eSourcing tool, flow charting and/or SQL database query development
Elevated knowledge in Excel (creating and using pivot tables, macros, and vlookups) and MS Office Suite experience.
Working knowledge of UDC/ISO/LDC market EDI transactions
Ability to clearly communicate both orally and in writing and work effectively across business units, functional groups, multiple levels of the Corporation and external stakeholders

About the Company

Constellation Energy

Leading carbon-free energy producer and retailer

Constellation Energy generates and sells carbon-free electricity and related energy services to homes and businesses across the United States, serving millions of customers through its generation and retail businesses. It runs a diverse mix of clean-powered sources—hydro, wind, solar, and a large carbon-free nuclear fleet—to produce electricity, with about 32,400 megawatts of capacity and roughly 90% carbon-free output. The company’s integrated model pairs its clean generation with a broad retail footprint, giving it control over both supply and sales and helping it pursue large-scale decarbonization goals. Its aim is to eliminate 100% of greenhouse gas emissions and speed the transition to a carbon-free economy by expanding clean generation and offering low-carbon energy products and services.

Company size: 10,001+
Company stage: Not listed
Total funding: $245.6M
Headquarters: Baltimore, MD
Founded: Not listed

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