KONE

Manufactures and maintains elevators, escalators, doors

Service Sales Officer

Account ManagementConfirmed live in the last 24 hours

Full-timeZhuhai, Guangdong Province, ChinaNo salary listedIn-person

About the Job

Responsibilities

Proactively create telesales opportunities.
Sell by phone to core 2 and core 3 customers, including maintenance contract conversions, renegotiations, new digital services, and VB repairs through campaigns.
Proactively create and develop customer relationships.
Create, qualify, and communicate leads and sales opportunities for the KONE sales team, including cross-selling.
Make courtesy calls and handle inbound and outbound telesales.
Convert existing and new maintenance customers successfully.
Execute an individual sales plan.
Manage general responsibilities for all core 2 and core 3 customers.
Gather relevant market and competitor information through customer interactions.
Proactively renegotiate expiring contracts and resolve cancellation risks.
Defend price escalations, resolve issues, and monitor and resolve suspended contracts where applicable.
Resolve customer complaints with the KONE team and handle customer queries.
Support the finance function with money collection.
Qualify leads and plan and schedule visits for salespeople.
Coordinate technical problems and new opportunities with supervisors and technicians.
Monitor leads and new opportunities in the customer relationship management system and assign them to the appropriate person.
Follow up with customers who have not been visited, assess satisfaction, and identify opportunities.
Document customer and contact information and maintain customer data.
Identify, develop, and follow up modernization opportunities while discussing maintenance topics with customers.
Follow up modernization opportunities forecasted for the month and secure appointments for salespeople.
Identify inspection and KONE Care for Life opportunities and push for negotiation.
Coordinate site surveys with supervisors or technicians when required before preparing modernization offers.
Ensure customer satisfaction.
When supporting a hunter, book appointments, generate leads in LIO and KONE tools, call customers from target lists to arrange appointments, inform the hunter about appointments, update the customer relationship management system based on meeting outcomes, and create opportunities and offers using basic information as needed.

Telesales to create opportunities proactively

* Phone sales to core 2 and core 3 customers including maintenance contract conversions,

renegotiations and new digital services. Can sell VB repairs through campaigns

* Proactive creation and development of customer relationships

* Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team

(e.g. cross-selling)

* Responsible for making courtesy calls

* Takes care of inbound and outbound telesales

* Ensures successful conversions with existing and new maintenance customers

* Driving execution of her/his individual sales plan

* General responsibilities for all core 2 and 3 customers

* Responsible for gathering relevant information about market and competitors while interacting

with customers

Renegotiation and cancellation prevention

* Renegotiates expiring contracts proactively, if any

* Responds and resolves cancellation risks

* Defends price escalation and resolve issues

* Monitor and resolve suspended contracts if any

Complaint and query handling

* Solves complaints with the rest of KONE team

* Handles queries

* Supports the finance function in money collection

Support sales people

* Qualifies leads and plans and schedules visits for farmer

Data quality and communications to ensure customer experience

* Coordinates technical problems with supervisor and technicians

* Coordinates with supervisor and technicians in case of technical problems or new opportunities

* Monitors the leads and new opportunities in CRM and assigns them to right person

* Follows customers not visited; calls and identifies level of satisfaction and opportunity

* Documents the customer and contact information, maintains customer data

Responsibilities in modernization sales:

* Identifies, develops and follows up existing opportunities of modernizations while calling

customer for maintenance topics

* Can sell VB Repairs in campaigns

* Follows up the modernization opportunities forecasted for the month and pushes for

appointment for salesperson

* Identifies inspection and KONE Care for Life (C4L) opportunities and push for negotiation

* Coordinates with supervisor/technicians when site survey is required before new offer for

modernization * Ensures customer satisfaction Potential additional responsibilities: * Supports hunter in the following areas (exact work split between hunter and sales specialist may vary country by country) * Books appointments, generating leads in LIO and using KONE Tools * Calls customers based on the target list and fixing appointments (considering various factors e.g. location, other appointments) * Informs hunter about the appointments * Updates CRM according to the communication of the hunter on outcomes of the meetings * Creates opportunities and offers with the basic information wherever required

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

About the Company

KONE

Manufactures and maintains elevators, escalators, doors

KONE designs, manufactures, installs, maintains, and modernizes elevators, escalators and automatic building doors for buildings worldwide. Its products move people and goods between floors in residential, commercial, and public spaces, enabling vertical transportation and safe access. Revenue comes from selling new equipment and from long-term service contracts for ongoing maintenance and modernization, creating both upfront and recurring income. What sets KONE apart is its ability to provide end-to-end solutions and a global service network, a strong emphasis on energy efficiency and sustainable design, and a broad portfolio that covers equipment, modernization, and door systems. The company’s goal is to support urban development by delivering reliable, energy-efficient vertical transportation and access solutions that improve people flow in modern buildings.

Company size: 10,001+
Company stage: IPO
Headquarters: Espoo, Finland
Founded: 1910

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