H

Highgate

Hospitality and travel-focused venture capital

Housekeeping Manager

Janitorial ServicesUpdated on Nov 10
Full-timeNew York, NY, USA$70k - $80k /yrIn-person

About the Job

Requirements

  • At least 2 years of progressive experience in a hotel or a related field, or a 4-year college degree, or a 2-year college degree and 1 or more years of related experience.
  • Supervisory experience is required.
  • Must be proficient in Windows, company-approved spreadsheets, and word processing.
  • Must be able to work long hours when required.
  • Must be able to exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently or constantly to move objects.
  • Must be able to communicate verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must attend required hotel meetings and trainings.
  • Must maintain regular attendance according to scheduling needs, which may vary.
  • Must maintain high standards of personal appearance and grooming, including wearing nametags.
  • Must comply with company standards and regulations to encourage safe and efficient hotel operations.
  • Must maximize productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective at anticipating, preventing, identifying, and solving problems.
  • Must be able to understand and evaluate complex information and data from various sources to meet objectives.

Responsibilities

  • Ensure the Housekeeping Department operates attentively, efficiently, and courteously, providing guests with quality service and a clean, safe environment while managing expenses and service levels.
  • Respond to guest requests, problems, complaints, or accidents through reservations, comment cards, letters, or phone calls, and follow up to ensure guest satisfaction.
  • Motivate, coach, counsel, and discipline Housekeeping personnel according to company standard operating procedures.
  • Ensure compliance with the Standard of the Week training and use the company's effective training steps.
  • Maintain a scheduled cleaning program, including floor care, hard cleaning, and mattress flipping, and maintain a detailed checklist for each position.
  • Assist in maintaining and controlling housekeeping equipment.
  • Assist in ensuring compliance with corporate risk-management standards, including material safety data sheets and Hazard Communication requirements.
  • Ensure large guestroom turns are managed efficiently and maintain consistency with departmental opening and closing procedures.
  • Carry a radio at all times and operate devices and radios professionally, using proper radio etiquette.
  • Prepare and conduct Housekeeping interviews as required and follow company hiring procedures.
  • Develop employee morale and ensure Housekeeping personnel are trained.
  • Inspect rooms daily, including rooms inspected with supervisors, and assist the Director of Housekeeping in inspecting VIP rooms before arrival.
  • Ensure public areas, guest rooms, and back-of-house areas are cleaned to company standards.
  • Assist in maintaining required inventory levels of Housekeeping and Laundry supplies by ordering needed supplies and amenities monthly or quarterly.
  • Assist with timely monthly and quarterly Housekeeping inventories.
  • Protect guest privacy and security by following company procedures.
  • Monitor work orders, submit them to Engineering according to hotel procedures, and follow up to ensure completion.
  • Conduct pre-shift meetings for room attendants and housemen.
  • Respond to emergencies using information in material safety data sheets, and keep those sheets current and accessible.
  • Balance and clear room status nightly, compare the evening housekeeping report with the property management system room-status report, and resolve discrepancies.
  • Assist in reviewing Housekeeping staff hours for payroll compilation and submit them to Accounting on time.
  • Assist in preparing employee schedules according to business forecasts, payroll-budget guidelines, and productivity requirements.
  • Maintain company procedures for purchase orders, invoice vouchering, and checkbook accounting.
  • Maintain professional working relationships and open communication with managers, employees, and other departments.
  • Implement company policies and house rules and understand hospitality terms.
  • Ensure Housekeeping staff sign off on Service Standards by Position competencies.
  • Manage and organize large-turn days, including group check-ins and check-outs.
  • Monitor out-of-order, out-of-service, discrepant, and show rooms.
  • Maintain constant communication with Guest Services and monitor and act on special requests, including VIPs, special-needs rooms, and connecting rooms.
  • Attend weekly staff meetings and provide training on a rotational basis using company training steps.
  • Maintain Lost and Found procedures and policies and the key-control system for house keys.
  • Ensure department participation in the monthly company team meeting.
  • Focus the Housekeeping Department on its role in contributing to guest-service and audit scores; monitor VIPs, special guests, and requests.
  • Review the Housekeeping log book and Guest Request log daily.
  • Assist in maintaining an organized filing system for purchases, invoice vouchers, schedules, forecasts, reports, and tracking logs.
  • Use the telephone and computer system to report and verify room status.
  • Record valet laundry for valet cleaners and check incoming laundry at the end of the day to ensure all items have been returned.
  • Store, secure, and issue supplies as needed to meet business demands.
  • Ensure regular maintenance and cleaning projects are completed on a biannual basis.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.
  • Participate in Manager on Duty coverage as required.

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Highgate

See more jobs