Our Opening and Your Responsibilities
This position will be responsible for direct support of our Client service program. Works at a client site, servicing and calibrating Rainin and other brands of pipettes. Conducts timely and efficient mechanical and electronic measuring, recording, and inspection on pipettes serviced to ensure conformance to established customer specifications. Provide immediate troubleshooting support as required by the customer. Perform to the service level agreements (SLA’s) and performance metrics, such as turnaround time, quality and utilization. The responsibilities are as follows:
- Following daily service requirements through careful coordination with Amgen/Unity Labs team members & site lead direction.
- Must be able to travel to and work at customer site to provide onsite pipette service according to the service schedule.
- While on site at customer facilities, Field Service Tech provides pipette repair and calibration services.
- Representing Rainin to customer in a professional and positive manner.
- Ability to work independently with minimal supervision.
- Completes service reports and expense reports and is responsible for maintaining service equipment and parts inventory.
- Provides Rainin Sales with customer leads for potential new product purchases
- Perform e-form submission system for initiating calibrations, using Smart bins for collecting pipettes. Use of RFID or similar tracking device for pipette movement and calibration status.
- Coordinate with the regional Service Center for the transit from and to for GMP required pipettes.
- Perform inventory tracking and data management by using a system to log, track and report calibration history.
- Store digital certificates of calibration and print options.
- Be able to update customer dashboard and any reporting interfaces.
- Interface with Mettler or Amgen IT whenever necessary to address any software or hardware.
- Respond to daily work/service-related questions from Amgen/Unity Labs team members.
- Other duties may be assigned as required to comply with customer site requirements.
To be eligible for this position, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa. Please note that we do not provide relocation or housing assistance at this time.
What You Need to Succeed
- Associate's degree (AA) with a technical major or equivalent from a two-year College or other post-secondary education preferred, or related job experience, and/or equivalent combination of education and experience. Field Service and/or Customer Facing experience desired. Minimum 1-3 years demonstrated mechanical aptitudes and experience in the use of small hand tools.
- Previous knowledge or work experience with pipettes preferred.
- Must have strong interpersonal and verbal (English) communication skills.
- Must have good written communication skills, as there will be frequent email communication with customers and associates and daily completion of service reports.
- Must have good mechanical aptitude and the ability to disassemble and reassemble small precision mechanical instruments.
- Strong organizational skills to successfully develop and schedule, process, and complete multiple tasks.
- Must have good computer skills, including use of email and common Microsoft Office programs as well as familiarity with logging in and navigating computer networks.
- Ability to learn and navigate and update proprietary software.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
23728
Preferred Location
California
Los Angeles
Job Type
Full-time
Pay Range
$23 to $25 (Plus Quarterly Bonus)
Legal Entity
RAININ Oakland MOPO
7500 Edgewater Dr, Oakland, CA 94621 United States
+1 (800) 472-4646