speakit

Digital dictation and speech recognition solutions

Estonian Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeAthens, GreeceNo salary listedIn-person

About the Job

Requirements

Fluency in Estonian, both verbal and written.
Fluency in English, both verbal and written.
Experience as a Customer Service Representative or in a similar customer-service role is appreciated.
Familiarity with the gaming industry is a plus.
Excellent phone etiquette and verbal, written, and interpersonal skills.
Ability to multitask and prioritize work.
Computer literacy.
Flexibility to work on shift rotation.
Only CVs in English will be reviewed.

Responsibilities

Identify and assess customers’ needs.
Provide accurate, valid, and complete information using appropriate methods and tools.
Meet personal and customer-service team targets.
Keep records of customer interactions, comments, and complaints.
Communicate promptly, professionally, and effectively with customers using email, phone, webchat, and other communication methods.
Resolve incidents in a timely manner to meet defined departmental service-level targets.
Gather customer feedback and share it with the Product teams to enhance customer experience.

Desired Qualifications

Familiarity with the gaming industry.

Estonian Customer Service Representative - Athens

speakit · Athens, Greece · Full-time · Posted 2022-09-13

Workplace: on_site

Department: Estonian

Description

On behalf of our client, we are looking for the next Estonian Customer Service Representative to join their team in Greece!

Are you a problem-solver with good communication skills?

If yes, then this job opportunity might be for you!

As an Estonian Customer Service Representative you will:

Identify and assess customers’ needs
Provide accurate, valid and complete information by using the right methods and tools
Meet personal/customer service team targets
Keep records of customer interactions, comments and complaints
Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
Enhance customer experience by gathering customer feedback and share with the Product teams

Requirements

Fluency in Esthonian (verbal and written)
Fluency in English (verbal and written)
Experience as a Customer Service Representative or similar CS role is appreciated
Familiarity with the gaming industry is a plus
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, prioritize, and prioritize work
Computer literacy
Flexibility to work on shift rotation

Benefits

Excellent remuneration package
Outstanding health care medical plan
Career development opportunities
A friendly and modern working environment

Only CVs in English will be reviewed

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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