Beth Israel Deaconess Medical Center

Teaching hospital delivering patient-centered medical care

Administrative Assistant 2 - Clinical Practice

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeMassachusetts, USAIn-person

About the Job

Requirements

A high school diploma or GED is required; an associate's degree is preferred.
One to three years of related work experience is required.
Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access, is required.
The ability to communicate clearly and effectively in written English with internal and external customers is required.
The ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers is required.
The ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations is required.
The ability to provide professional, service-oriented, respectful customer service to patients, visitors, staff, and external customers, using active listening and problem-solving skills and remaining calm in stressful situations, is required.
Staff must be vaccinated against influenza as a condition of employment.

Responsibilities

Answer and screen telephone calls, take accurate messages or direct calls to the appropriate person, greet and direct patients, families, visitors, and staff, and respond to requests in a timely manner with clear, accurate information within the scope of knowledge and authority.
Update patient demographic and insurance information, obtain specialist referrals for appointments, schedule patient appointments using scheduling tools and resources, and coordinate and communicate ancillary appointments and procedures with other hospital staff as needed.
Obtain patient information and materials from referral sources, prepare and maintain patient records for physicians' clinical activities, liaise with other departments and external customers, handle confidential information appropriately, and explain policies and procedures when necessary.
Collect patient co-payments at point of service, coordinate billing tickets for office visits and services according to established procedures, forward fee tickets to billing staff, and reconcile collections at the end of the business day according to protocol.
Maintain physicians' clinical and administrative schedules and calendars; type correspondence, manuscripts, and other documents; transcribe letters and patient notes as needed; facilitate work in clinical computer systems; and prepare and distribute routine reports.
Notify, confirm, and remind patients of scheduled consultation, follow-up, or simulation appointments by letter or phone.
Obtain authorization for radiologic exams as needed.
Sort, copy, file, and distribute incoming and outgoing correspondence and mail to appropriate parties in the absence of the Administrative Assistant I.
Participate in and take responsibility for special projects and process improvement initiatives as requested.
Perform sedentary work, exerting up to 10 pounds of force occasionally and sitting most of the time, with occasional walking and standing.

Desired Qualifications

Healthcare experience is preferred.

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: Provides administrative support to physicians in their clinical practice, academic and research roles.<br><br>

Job Description:

Essential Responsibilities:

Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.
Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.
Obtains authorization for radiologic exams as needed.
Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.
Participates in and is responsible for special projects and process improvement initiatives as requested.

Required Qualifications:

High School diploma or GED required. Associate's degree preferred.
1-3 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

Healthcare experience.

Competencies:

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

About the Company

Beth Israel Deaconess Medical Center

Teaching hospital delivering patient-centered medical care

Beth Israel Deaconess Medical Center (BIDMC) serves as a teaching hospital in Boston affiliated with Harvard Medical School, offering a wide range of medical services across inpatient, emergency, outpatient, and urgent care. Its care model centers on delivering high-quality medical treatment to patients, supported by patient access initiatives like OpenNotes, which lets patients view clinicians’ notes online to improve understanding and engagement in their care. The hospital also supports education and research through its affiliation with Harvard, attracting funding for studies and training programs. BIDMC differentiates itself through its patient-centered approach, active patient engagement tools, and a broad network of urgent care centers and outpatient services that extend access to healthcare. The goal is to provide comprehensive, accessible, evidence-based medical care while advancing medical education and research.

Company size: 10,001+
Company stage: Grant
Total funding: $5.4M
Headquarters: Boston, MA
Founded: 1996

Recently Posted Jobs

Explore more opportunities at Beth Israel Deaconess Medical Center

See more jobs