AI Automation Workflow Specialist
About the job
- An associate's or bachelor's degree, or equivalent practical experience.
- One to three years of experience in business operations, process improvement, workflow automation, or a related operational role.
- Hands-on experience using AI tools, chatbots, or no-code/low-code automation platforms to build or configure workflows.
- Ability to gather requirements from business and clinical stakeholders with varying levels of technical fluency.
- Ability to work within established technical standards, prompt and context templates, and controls without designing underlying platform architecture.
- Experience documenting workflows and automation configurations clearly for technical and non-technical audiences.
- Basic understanding of responsible AI practices and safe handling of sensitive data, including protected health information.
- Written and verbal communication skills sufficient to explain new tools clearly to non-technical audiences.
- Partner with clinical, care support, operations, and field-based teams to understand day-to-day workflows, pain points, and opportunities for AI-driven automation.
- Gather stakeholder requirements across varying levels of technical fluency and translate operational problems into automation ideas that can be built and tested quickly.
- Collect structured and informal feedback from clinicians, care support agents, operations staff, and field-based teams to guide ongoing iteration of deployed automations.
- Submit identified opportunities into the team's intake process and collaborate with the AI Platform Engineer and requesting-team leadership to define priorities.
- Use approved AI tools, agent platforms, and automation software to configure, build, and deploy workflow automations and AI-assisted processes for operations, clinical, care support, and field-based teams.
- Write and refine prompts and configure workflow logic within existing platform tooling, templates, and standards to automate repetitive day-to-day tasks.
- Test and refine deployed automations with real users, iterating based on usage feedback and observed performance.
- Monitor day-to-day performance of deployed automations and escalate issues related to accuracy, reliability, or unexpected behavior to the AI Platform Engineer or Engineering team.
- Follow established platform standards, prompt and context templates, and controls when building and deploying automations, including those handling protected health information.
- Create documentation, training materials, and enablement content to support adoption of new AI-driven workflows.
- Maintain a library of deployed automations, prompts, and workflow configurations to support consistency, reuse, and knowledge sharing across the organization.
- Support change management and adoption efforts as new automations are rolled out across operational teams.
- Partner with the AI Platform Engineer and stakeholders to evaluate whether a deployed automation is ready to expand, refine, or retire.
- Experience in healthcare; familiarity with clinical operations, call center or care support workflows, or field-based care models.
- Experience with electronic medical record systems, healthcare data, or clinical workflow tools.
- Familiarity with value-based care, Medicare, or Medicare Advantage environments.
- Experience supporting distributed, remote, or field-based teams.
- Background in change management, user training, or internal enablement.
About the company
Matter Health provides preventative and primary care in local communities, focusing on building relationships with patients and offering convenient, ongoing support. It operates as a Primary Care Provider (PCP) that accepts many insurance plans, including Commercial, traditional Medicare, and Medicare Advantage, and it guides patients through choosing plans with licensed professionals. The service combines preventive care with customized care planning built from unique patient data profiles, using technology to identify health risks early and coordinate care with a network of specialists. Its model enables low or no out-of-pocket costs for many visits through insured plans, and it offers a no-cost Matter Health Membership with extra benefits, plus assistance in understanding insurance. The goal is to improve health outcomes while reducing costs and making high-quality primary care more accessible and consistent for patients.
Company Size
51-200
Company Stage
Series A
Total Funding
$35M
Headquarters
Nashville, Tennessee
Founded
2021
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Simplify's Take
What believers are saying
- Matter Health plans Tennessee expansion in 2026 and additional states in 2027.
- May 20, 2026 executive hires target COO, general counsel, and HR scaling.
- Ursa Health analytics adoption improves utilization tracking and strengthens value-based performance.
What critics are saying
- Revenue depends on Medicare-Medicaid reimbursement and payer contracts; one renegotiation hurts 2026 growth.
- State-by-state expansion in 2026 strains licensing, hiring, and quality control.
- If occupancy or payer referrals weaken, Matter Health's community-density model collapses.
What makes Matter Health unique
- Matter Health embeds care teams inside affordable senior housing, reducing access friction.
- Michael Scarbrough became CEO December 1, 2025, sharpening payer and operations execution.
- Sarah Chouinard joined as CMO in 2026, signaling clinical rigor for value-based care.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Holidays
Growth & Insights and Company News
6 month growth
-5%1 year growth
-8%2 year growth
-5%Matter Health expands home-based care to Massachusetts and across Georgia. NASHVILLE, Tennessee - Matter Health, which delivers home-based care through clinical affiliates to dual-eligible Medicare-Medicaid members living in affordable housing communities, today announced the launch of services in Massachusetts and a significant expansion of its presence in Georgia. The company said the expansion gives it the opportunity to serve several thousand new patients across Massachusetts and Georgia, significantly boosting the total number of patients the company can serve across its three-state footprint, including Tennessee. Additionally, Matter Health can now serve patients living in more than 2,000 affordable housing buildings across those three states. "This is an important moment for Matter Health, but what matters most is what these numbers represent: thousands more older adults who now have access to care built around where they live and what they need," said CEO Michael Scarbrough. "Our vision is that no older adult should go without quality care because of where they call home. Expanding in Georgia and launching in Massachusetts bring us another meaningful step closer to that vision, and I'm incredibly proud of the team that made it possible." Matter Health brings primary and preventive care directly to patients living in affordable housing communities. Matter Health is an in-network provider, and its care teams work directly with patients in their homes, building ongoing relationships designed around each person's health and needs. The company said the expansion into Massachusetts and across Georgia follows growth in Matter Health's home state of Tennessee. Matter plans to expand into additional states in 2027. OUR DIGITAL PARTNERS
Matter Health has appointed three executives to support its national expansion: Robert Machen as Chief Operating Officer, Sharon Herrick as General Counsel, and B.J. Vaughn as Chief Human Resources Officer. The Nashville-based company delivers home-based care to dual-eligible Medicare-Medicaid members in affordable housing communities. Machen brings healthcare operations experience from roles at The Cigna Group, Prospero Health, and ALSAC/St. Jude Children's Research Hospital. Herrick previously served as General Counsel at Inbound Health and held senior legal positions at healthcare organisations including Dana-Farber Cancer Institute. Vaughn's background includes leadership roles at Elevance, Change Healthcare, and PANTHERx Rare Pharmacy. Matter Health plans to expand across Tennessee in 2026 and enter additional states later in the year and in 2027.
Matter Health, a medical group delivering on-site care inside senior-restricted affordable housing communities, has appointed Sarah Chouinard as Chief Medical Officer. Dr Chouinard will oversee clinical delivery, quality outcomes, clinical programmes and risk management across the company's expanding national footprint. Dr Chouinard joins from Main Street Health, where she helped scale operations nationwide whilst supporting over 500,000 members. Matter Health embeds interdisciplinary care teams directly inside affordable housing communities, eliminating access barriers for low-income seniors. The Nashville-based company plans to enter multiple new states in 2026 as it scales to serve approximately 1.2 million seniors residing in age-restricted public housing communities. Matter Health partners with payers and housing operators to improve outcomes and reduce costs for dual-eligible Medicare–Medicaid members.
Health IT appointments & hires. Matter Health Appoints Michael Scarbrough as Chief Executive Officer Matter Health, a value-based medical group delivering comprehensive care inside affordable senior housing communities, announced the appointment of Michael Scarbrough as Chief Executive Officer, effective December 1, 2025. Founder Mason Mercy will continue to serve on the board and transition to President/Chief Strategy Officer, where he will focus on enterprise strategy and all aspects of external growth. Azara Healthcare Names Eugene Wong Chief Financial Officer Azara Healthcare, the Best in KLAS provider of population health management and value-based care solutions, is pleased to announce the appointment of Eugene Wong as Chief Financial Officer. In this role, Wong will oversee the company's financial strategy, planning and operations, driving Azara's ongoing expansion as it accelerates innovation for the nation's safety-net providers. 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Cella as its new Chief Executive Officer. Most recently serving as President of HCPro, a for-profit subsidiary of AHIMA, Cella will take on this newly expanded leadership role, driving innovation and growth across the enterprise. Dionysus Health Appoints Digital Health Leader Rashmi Raghavendra as Chief Executive Officer Dionysus Health, a precision diagnostics company revolutionizing maternal mental health through Epigenetics and Artificial Intelligence, announced the appointment of Rashmi Raghavendra as Chief Executive Officer. BAYADA Home Health Care Appoints Bryony Winn as its Next CEO BAYADA Home Health Care, a nonprofit organization and one of the nation's largest providers of home health, personal home care, private duty nursing and hospice services, announced the appointment of Bryony Winn as the company's next Chief Executive Officer (CEO). PeopleOne Health Expands Executive Leadership Team to Propel Next Chapter of Innovation and Growth PeopleOne Health, a value-based primary care company, announced key additions to its executive leadership team. The company has appointed James Rowley as Chief Technology Officer and Dan Smolczynski as Chief Financial Officer, welcomed Sidney Mosher as General Counsel and Chief Compliance Officer, and advanced co-founder Chris Downie into the role of Chief Product Officer. Hires, promotions, & accolades. CentralReach Names Joseph Adu as Chief Information Security Officer CentralReach, a provider of Autism and IDD Care software for ABA, multidisciplinary, and special education, announced Joseph Adu as the company's new Chief Information Security Officer, joining the team through the acquisition of SpectrumAi, a groundbreaking platform advancing data-driven autism care, where he served as Chief Technology Officer. CVS Health Names David Joyner Chair of the Board of Directors CVS Health announced that its Board of Directors has elected President and Chief Executive Officer David Joyner as Chair of the Board, effective January 1, 2026. Following the effective date of this appointment, Michael Mahoney will continue to serve as the Board's Lead Independent Director, and Roger Farah, who is currently serving as Executive Chair of the Board, will continue to serve on the Board. Scott Gottlieb, M.D., Joins UnitedHealth Group Board of Directors Dr. Scott Gottlieb, former U.S. Food and Drug Administration (FDA) commissioner, is joining UnitedHealth Group' Board of Directors, effective immediately. Dr. Gottlieb, 53, served as FDA commissioner from 2017 to 2019, where he became known for promoting transparency, strengthening patient safety and widening consumer choice. He led initiatives to modernize regulations to help foster medical innovation, promote competition in the pharmaceutical market, confront the opioid epidemic and curb youth tobacco use. Dalton Humphries Named Cigna Healthcare General Manager for South Texas Cigna Healthcare has named company leader Dalton Humphries as general manager for its group employer business in South Texas. In this role, Dalton will be responsible for driving market growth for client employers with under 3,000 employees by creating customer value and ensuring that the local market strategy, product, and network offerings meet evolving customer and client needs.
Clearwater recently teamed up with MATTER Health to share an overview of business associate cybersecurity and HIPAA compliance requirements.