Associate Technical Service & Development Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow has an opportunity for an Associate TS&D Specialist based in Mexico City (MEX), for the Dow Industrial Solutions (DIS) business unit.  

The Associate TS&D Specialist is part of the Technical Service & Development organization, a customer-facing branch of R&D. This role supports customer needs by providing technical expertise and technical service related to the use, handling, and management of Dow products at different market segments/applications. This role is also responsible for the management of customer technical complaints and assistance in the development of new applications.   
  
In this position, you will need conceptual knowledge of theories, practices, and procedures in Chemistry, Chemical Engineering, or related fields, along with general business knowledge gained through education or prior experience. Strong communication skills are essential, as you will exchange clear and concise information with key stakeholders across organizations such as Sales, Marketing and Quality, as well as collaborate with peers in the Technical Service organization in other countries and regions. You will be part of a regional team distributed throughout Latin America.  
  
Responsibilities – Duties, projects, tasks, and activities you would be responsible for in this role  

• Develops value-creating solutions for the customer in response to presented problems with defined scope and impact  

• Supports effective investigation and resolution of customer technical complaints  

• Collaborates effectively; presents research project updates and demonstrates capability to influence audience with effective presentation skills  

• Contributes to projects to qualify existing products at a defined portfolio of customers, managed in partnership with a sales representative  

• Communicates and appropriately documents work in the form of internal reports/presentations  

• Effectively applies the scientific method to solve technical problems  

• Under guidance of senior colleagues, develops hypotheses, plans and executes effective experiments, generates reproducible data, interprets results, and modifies hypotheses appropriately  

• Develops prototypes and applications, tests properties, generating well-organized data  

• Participates in the generation of ideas and data to support the development of intellectual capital  

• Effectively protects Dow intellectual capital when working with customers through appropriate use of secrecy and JD agreements  

• Acquires understanding of Dow's technologies  

• Serves as an information resource for the project team and stakeholders  

  
  
Qualifications and requirements  

• A minimum of a Bachelor’s Degree in Chemistry, Chemical Engineering, or a Science-related discipline.  

• Applicants should have a maximum of 24 months since graduation to be eligible for this position.  

• Availability to travel up to 30% of the time.  

• Driver's license  

• Advanced proficiency in written and spoken English.  

• The position is based in Mexico City (MEX).  

Your Skills:  

• Technical Support  

• Project Management  

• Learning Agility  

• Communication  

• Curious Mindset  

• Cross-Functional Work  

• Organizing, Planning and Prioritizing Work 

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.