👋 You found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue. 

Who are we?

We are an established leader in win-loss and churn research and analysis and are now part of the Klue Team! Our team of experienced analysts design and deliver research programs for a wide range of business-to-business (B2B) technology companies. Using a structured, scalable process, we enable our clients to improve their win rates by making more informed and impactful business decisions.

Some of our existing clients include Salesforce, Gong, Seismic, Shopify… and Klue!

Our mission continues to be focused on helping our customers win more with actionable competitive and market insights and expanding those to include Win-Loss insights within our all-in-won platform. No other provider in the market offers win-loss as part of their solution.

More on Klue:

Klue is a VC backed, capital-efficient high growth SaaS company. Tiger Global and Salesforce Ventures led our US$62m Series B in the fall of 2021. We’re creating the category of competitive enablement: helping companies understand their market and outmaneuver their competition. We benefit from having an experienced leadership team working alongside several hundred risk-taking builders who elevate every day.

We’re one of Canada’s Most Admired Corporate Cultures by Waterstone HC, a Deloitte Technology Fast 50 & Fast 500 winner, and recipient of both the Startup of the Year and Tech Culture of the Year awards at the Technology Impact Awards.

Our Win-Loss team is growing and looking for an Editor to join our team!

As an Editor, you are responsible for transforming win-loss interview transcripts into in-depth reports.

What You’ll Do:

• Listen to interviews and review transcripts for accuracy,

• Structure and contextualize interview content to align with key areas of focus, summarizing key points

• Publish completed reports into Klue - in some cases, you may also be text-coding completed reports

• Support Research Directors with editorial projects such as executive summary presentations

• Consistently deliver high-quality reports, meeting client deadlines

What We’re Looking For:

• Detail-Oriented Writer & Copyeditor: your attention to detail is high and you have proven experience in writing, proofreading, and/or copy-editing.

• Highly Curious & Critical Thinker: learning something new (whether a concept or software) is something that comes easily to you. You’re a strong active listener, resourceful, and curious in your approach. When questions arise, you think through potential solutions (understanding the effects of those solutions) to solve the problem, rather than just looking for an answer.

• Agile & Adaptable: You can multi-task, juggle projects and deadlines. Ability to adjust to changing circumstances, whether it is moving priorities, updates to projects, new clients, or new technology.

• Growth Mindset: You’re authentic and self-aware. Humble and coachable. Take risks and learn from mistakes. You’re a "self-starter" who likes to take initiative and run with complex projects. 

• AI-Minded & Experimenter: You’re actively exploring and utilizing AI in your current role and are keen to lean further into this as tools develop.

• Strong Communicator: You’re comfortable communicating with both internal and external stakeholders. Are an effective communicator, both written and verbal

• Team Player: You like to collaborate with others across your team and are willing to pitch in where needed to get the job done. You frequently identify opportunities to raise the bar for yourself and others.

• Added Bonus: You are or have been a journalist and bring that lens and approach to your writing and copyediting.

How We Work

• Hybrid. Best of both worlds (remote & in-office)

• You and your team will be in our Vancouver office at least 2 days per week.

Total Compensation & Benefits:

• Benefits. Extended health & dental benefits that kick in Day 1

• Time off. Take what you need. We want the team to prioritize wellness and avoid burnout. Vacation usually falls into 3 categories: recharging, life-event, & keeping a work-life balance. Just ensure the required work gets done and clear it with your team in advance. You need to take at least two weeks off every year. The average Klue team member takes 2-4 weeks of PTO per year.

• Direct access to our leadership team, including our CEO

• Be part of a high performing Win-Loss team who know how to celebrate their success! 

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Lastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future.

We’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we’ve started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of ’years of experience’. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.

All interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us:

🌈 Pay Up For Progress & 50 - 30 Challenge & Klue Blog

✅✅ Win-Loss Acquisition (2023)

🅰️ Series A (2020)

🐅 Series B (2021)

🏆 Culture, culture, culture!

🎧 Winning as Women & Competitive Enablement Show

🔍 Glassdoor

🐝 About Us

🐥 Twitter

📸 Instagram

☕️ LinkedIn

🦄 Wellfound (AngelList)