Piedmont HealthCare

Provide multi-specialty medical care and imaging

Front Office Coordinator

Clinical Support & Patient AdministrationPosted on Nov 13

Full-timeElkin, NC, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
At least two years of front office operations experience is preferred.
Proficiency with PHC systems and workflows is strongly preferred.
Knowledge of organizational policies and procedures is required.
Knowledge of computer systems and applications is required.
Skill in gathering, analyzing, and interpreting information is required.
Written and verbal communication skills are required.
Ability to exercise initiative, problem-solving, and decision-making is required.
Ability to apply policies and principles to solve everyday problems and handle a variety of situations is required.
Ability to work effectively with patients, staff, coworkers, and the public is required.
Ability to identify problems and recommend solutions is required.
Ability to establish priorities and coordinate work activities is required.

Responsibilities

Coordinate office operations and activities as assigned.
Oversee daily office operations and delegate work to staff based on business needs.
Develop guidelines for prioritizing work, including appointment scheduling, patient flow, charge entry, cash control, reconciliation, and staffing.
Ensure a positive customer-service atmosphere.
Investigate patient complaints and communicate them to the Office Manager and/or Physician.
Read and become familiar with PHC policies and procedures, including the Operations Manual and Compliance Manual.
Know the locations of the OSHA Policy and Procedure Manual, Employee Manual, Operations Manual, and Managed Care Manual; recommend updates and additions to policies and procedures.
Maintain knowledge of actions to take regarding employee exposures and incidents.
Facilitate communication between the office manager and other offices.
Coordinate communication with Business Services.
Communicate operational procedures, including appointment procedures, to staff and patients.
Perform reception or other duties as necessary.
Maintain strict confidentiality.
Perform other work-related duties as assigned.

Desired Qualifications

An associate degree is preferred.

Description

GENERAL SUMMARY OF DUTIES:

Coordinates operations and activities of the office as assigned.

ESSENTIAL FUNCTIONS:

Oversees daily office operations and delegates to staff based on business needs.
Developing guidelines for work prioritization including but not limited to:

Appointment Scheduling
Patient Flow
Charge Entry
Cash Control
Reconciliation
Staffing/Staff management

Ensures positive customer service atmosphere.
Investigates and communicates patient complaints to Office Manager and/or Physician.
Read and become familiar with all PHC policies and procedures to include the Operations manual, Compliance manual.
Know the location of the OSHA Policy and Procedure Manual, Employee Manual, Operations Manual and Managed Care Manual; Offer recommendations on updating and adding new policies and procedures.
Maintains knowledge of action to take regarding employee exposures/incidents.
Facilitates communications between the office manager and/or other offices.
Coordinates communication with Business Services.
Communicates to staff and patients about operational procedures to include appointments.
Performs reception or other duties as necessary.
Maintains strictest confidentiality.
Performs such other work-related work as assigned.

Requirements

EDUCATION:

High school diploma or GED, Associates Degree preferred

EXPERIENCE:

Minimum of 2 years of front office operation experience preferred.

Proficiency with PHC systems and workflows strongly preferred.

KNOWLEDGE AND SKILL REQUIREMENTS:

Proficiency with PHC Systems and workflows strongly preferred.
Knowledge of organization policies, procedures.
Knowledge of computer system and applications.
Skill in gathering, analyzing and interpreting information.
Skill in written and verbal communications.
Ability to exercise initiative, problem solving and decision-making.
Ability to apply policies and principles to solve every day problems and deal with a variety of situations.
Ability to work effectively with patients, staff, co-workers and the public.
Ability to identify problems and recommend solutions.
Ability to establish priorities and coordinate work activities

About the Company

Piedmont HealthCare

Provide multi-specialty medical care and imaging

Piedmont HealthCare runs a large, physician-owned and directed network of primary and specialty care practices in North Carolina and the Southeast. It brings together more than 160 providers across 32 specialties at over 50 locations to deliver comprehensive health care to families and employers. Its services include access to on-site tests and imaging such as X-Ray, 2D and 3D Mammography, CT, MRI, ultrasound, and in-house laboratories, enabling patients to receive diagnostics and care in one place. Unlike many groups, Piedmont HealthCare is physician-led, offering broad specialty access under a single umbrella, with a focus on convenient, local care. The goal is to provide high-quality health care close to home by connecting patients with a wide range of medical services and specialists in a coordinated network.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Statesville, NC
Founded: 1996

Recently Posted Jobs

Explore more opportunities at Piedmont HealthCare

See more jobs