Loyalty Supervisor

POSITION SUMMARY

Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Join us as a Loyalty Supervisor and thrive with our open thinking and open expression. In this role you will lead a passionate team dedicated to delivering exceptional service, meaningful recognition, and personalised experiences that inspire guest loyalty and strengthen long-term member relationships. Oversee the day-to-day operations of our loyalty program, ensuring members receive outstanding services and program benefits at every touchpoint of their journey.

Are you up for this?

• Drive member engagement, satisfaction, and loyalty through exceptional service.
• Lead, coach and develop a high-performing team to acheive service excellence.
• Oversee loyalty program activities, promotions, rewards, and member benefits.
• Respond to member feedback and implement continuous improvement initiatives.
• Collaborate with operational leaders to enhance program performance and member experiences.
• Build meaningful relationships with members and create memorable guest experiences.
• Ensure compliance with Marriott policies, procedures, and service standards. 

Your Vibe:

• Education: High school diploma or G.E.D. equivalent. 
• Related Work Experience: At least 3 years of customer service, loyalty, guest relations, hospitality, or related experience. 
• Supervisory Experience: At least 1 year of supervisory or team leadership experience preferred.

Our Perks:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend 
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness