M3USA

Global digital healthcare information and education

Fieldwork Coordinator

Project ManagementConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

Strong expertise in market research services, with a focus on the healthcare vertical and consumer experience.
Strong knowledge of Microsoft Excel and Microsoft Word; knowledge of any programming language is an advantage.
Adaptability, flexibility, and the ability to work under pressure.
Strong organizational and communication skills.
Commitment to work beyond regular working hours when necessary to meet deadlines and maintain client satisfaction.
Compliance with ISO 20252:2019 and ISO 27001 standards.
Willingness to work in the office on a US shift from 6:00 PM to 3:00 AM or 7:00 PM to 4:00 AM.

Responsibilities

Support and execute sampling and fieldwork plans agreed with the Project Manager, including reviewing screeners for allocated projects.
Execute end-to-end project tasks, including link setup, link testing, language requests, custom recruitment activities, setup, quality checks, delivery of study invitations through custom tools, and management of exclusion lists.
Manage reminder campaigns according to divisional guidelines.
Manage incentives for group panel resources in accordance with each division's guidelines and matrix.
Complete allocated projects and tasks within client and Project Manager timelines.
Set up or review Dynamic Audience for allocated projects to ensure relevant samples are invited.
Address requests from Project Managers and other stakeholders in a timely manner.
Attend IKO and KOC meetings with Project Managers to understand project specifications, client needs, timelines, and responsibilities.
Take notes and complete checklists during key meetings, then share them with attendees.
Build, update, and track customized fielding plans for all projects as needed.
Proactively seek alternative fieldwork strategies and solutions to improve response rates.
Track, monitor, and report custom recruitment performance.
Alert the Project Manager when a fieldwork strategy is failing, a project is off track, or there is a quality concern, and collaborate on alternative solutions.
Design and request multichannel recruitment methodologies for allocated projects, including email campaigns, calling, mining, SMS services, and social media.
Assist with training new team members and participate in process changes and decisions when requested.
Set up, manage, and control partners on quantitative and qualitative projects throughout the project lifecycle, ensuring client expectations are met or exceeded.
Use MRS platforms, Dynamic Audience, emailing, and reporting tools effectively to support project deliverability.
Act as a backup Fieldwork Coordinator during absences and support Project Managers as needed.

Job Description

Essential Duties and Responsibilities of Fieldwork Coordinator:
The fieldwork coordinator responsibilities listed below are inclusive but not limited to

Support and execute sampling and fieldwork plan as agreed with Project Manager, including screener review for allocated projects
Execute end to end project related tasks which include (but not exclusively) link setup, link testing, language requests, custom recruitment activities, set up, quality checks and delivery of study invitations via custom tools and manage exclusion lists
Manage reminder campaigns in line with respective divisional guidelines
Handle incentive management of group panel resources strictly adhering to laid out guidelines/matrix of each division
Ensure projects and tasks allocated are completed in line with timelines stipulated by the client/PM
Setup or review Dynamic Audience on allocated projects to ensure that relevant sample is invited
Address Project Managers and other stakeholders’ requests in timely manner
Attend meetings (IKO/KOC) with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood
Takes notes and fill checklists during key meetings and share them with the attendees afterwards
Build, update and track customized fielding plans for all projects as needed
Proactively seek alternative fieldwork strategies and find solutions to address response rates
Track, monitor and report on custom recruitment performance
Alert the Project Manager of a project when a fieldwork strategy is failing, when the project is getting off track or there is a quality concern, and work together to find alternative solutions
Design and request multichannel recruitment methodologies (custom recruitment) for allocated projects, which could include (but not exclusively) email campaigns, calling, mining, SMS services, and Social Media
Assist with training to new team members and participate on process changes/decisions when requested
Setup, Manage and control of the partners on quantitative/qualitative projects throughout the life cycle of the project, ensuring that M360 achieves and exceeds client’s expectations
Have an excellent understanding of the MRS platforms and dynamic audience, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability
Act as back up fieldwork coordinator when the assigned person is off/absence and provide support to PMs as needed

Qualifications

Strong expertise in Market Research Services focusing on Healthcare Vertical and consumer experience
Strong Knowledge of Excel, Word, and any programming language would be added advantage
Adaptability, flexibility and the ability to work under pressure
Strong organizational and communication skills
Commitment to work beyond working hours to achieve deadline when necessary to keep client satisfaction high
“As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards”.
Willing to work in Office and US Shift (6:00 PM to 3:00 AM or 7:00 PM to 4:00 AM)

Additional Information

Candidates must be willing to work in Office and US Shift (6:00 PM to 3:00 AM or 7:00 PM to 4:00 AM)

About the Company

M3USA

Global digital healthcare information and education

M3 USA provides digital services and live medical education to healthcare professionals, reaching over 2.5 million doctors through physician websites in the US, Asia, and Europe and delivering clinically targeted messages to physicians and sales teams. Its offerings combine online health information—daily clinical news, medical education, market research, ethical drug promotion, clinical development, and recruitment—with live programs delivered by credentialed clinical educators that cover disease states, adherence, guideline-based treatment, and REMS programs. This integrated mix of online content and in-person education addresses gaps in clinical practice and improves access for sales reps, distinguishing it from firms that focus on either digital content or live training alone. As part of M3 Inc., a global leader in healthcare digital solutions, M3 USA aims to change how medical information is shared and used to help clinicians stay informed and improve patient care.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: United States
Founded: 1999

Recently Posted Jobs

Explore more opportunities at M3USA

See more jobs