Trading Services Analyst

In this role you will be facing different challenges such as:

• Out of the box thinking for resolving daily queries from our many stakeholders from the business, including clients as well!

• Performing daily analytical activities where you will put to practice your knowledge, skills and independent thinking.

• Strong partnership with key stakeholder, finding ways to collaborate together.

And these are some of the activities you will be responsible for:

• Process flow understanding, including ability to understand current flows and linkage between systems and think how the process can be improved/streamlined.

• Work closely with other Operational internal teams and infrastructure groups to support a ‘one team approach’. Partner with them on a day-to-day basis to perform more efficiently.

• Ensuring timelines and client service delivery standards are continually achieved with a client-oriented focus. 

• Investigate and provide solutions to various queries from internal/external clients as well as internal teams. 

• Complete projects and ad hoc requests to satisfy client and business needs.

• Serve as a reliable point of contact for day-to-day operational client queries, ensuring timely and effective resolution by coordinating with relevant internal teams as necessary.

What do we ask for this position? 

• Advanced English, clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate.

• Great team player able to work in a pressurized and changing environment.

• Ability to work independently and in collaboration with other teams. 

• Sense of urgency, accountability and ownership of issues until resolution.

• Strong client focus and orientation; and experience in customer service is mandatory. 

• Demonstrates attention to detail and organizational skills, with the ability to follow prioritization criteria and consistently meet tasks and deadlines.

• Relevant experience in related businesses is a plus.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

• Generous vacation, exam and parental leave.

• Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.

• Medical coverage  for you and your family, including domestic​ partners.

• Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.

• Wellness programs – e.g. Yoga, stretching and mindfulness classes delivered on premises.

• Language classes, mentorship programs and customized trainings.  

• Platform for employee discounts in Buenos Aires.

• Many others that will be presented to you if you join the team.