Laboratory Support Specialist - Diagnostic Labs

Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

At Versiti, every role contributes to our lifesaving mission. As a Laboratory Support Specialist, you will play a critical role behind the scenes in supporting diagnostic laboratory services that help patients, healthcare providers, and communities every day.

This position is ideal for someone who enjoys detail-oriented work, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service. You'll be responsible for ensuring specimens are accurately received, processed, documented, and prepared for testing while maintaining the highest standards of quality and compliance.

What You'll Do:

• Process and prepare laboratory specimens with a high degree of accuracy and attention to detail
• Verify specimen integrity and supporting documentation to ensure testing requirements are met
• Perform data entry and documentation within laboratory information systems
• Track, receive, and ship specimens while maintaining proper handling and storage requirements
• Communicate professionally with clients, providers, and internal teams to resolve specimen or documentation questions
• Support quality, regulatory, and compliance requirements within a highly regulated laboratory environment
• Assist with inventory management, equipment maintenance, and departmental organization

What We're Looking For

• High School Diploma or equivalent required
• Associate degree coursework or education in a science, healthcare, or medical-related field preferred
• 1+ years of customer service experience required
• Medical, laboratory, healthcare, or specimen-processing experience preferred
• Experience with data entry or Laboratory Information Systems (LIS) is a plus
• Strong organizational skills and attention to detail
• Ability to prioritize tasks, follow established procedures, and work independently
• Excellent communication and customer service skills
• Commitment to quality, accuracy, and supporting patient care

Why Versiti?

At Versiti, our work directly supports patients and healthcare providers through lifesaving diagnostic services. Every specimen processed, every detail verified, and every customer interaction contributes to helping deliver accurate results when they matter most. If you're looking for a role where your work has purpose and impact, we'd love to hear from you.

Total Rewards Package

CompensationThe target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• Understand and perform to all applicable regulatory and compliance requirements.
• May support leadership during audits.
• Ship, receive, and track packages and specimens while maintaining the integrity of samples, as needed.
• Receive, classify, and process specimens in an accurate and expedient manner.
• Inspect specimens and paperwork for accuracy and acceptability.
• Maintain sample identity and ensure samples are handled and stored at appropriate temperatures to prevent loss of sample.
• Use appropriate systems to accurately perform data entry functions.
• Proofread own work for content, spelling, accuracy, and document format.
• Maintain sample integrity and ensure proper identification of all specimens.
• Prepare samples for laboratory testing, as needed.
• May perform reagent preparation.
• Operate, troubleshoot, and perform routine maintenance and calibration on equipment, as needed.
• Properly identify and clearly document sample issues or discrepancies and work with client to resolve, as appropriate.
• Answer telephone calls and respond to email requests with professionalism and a high degree of courtesy and responsiveness. Research and resolve issues with follow up to customers in a prompt manner.
• Use written and verbal communication skills to provide exemplary customer service to internal and external customers, and appropriately document interactions.
• Maintain organization of departmental records, as needed.
• Support the maintenance of reagent and supply inventory, as needed.
• Work weekend and holiday rotations, as scheduled.
• May train others on job tasks, as assigned.
• Maintain all applicable competencies, sufficient continuing education credits, and perform duties in accordance with laboratory policy
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Qualifications

Education

• High School Diploma or equivalent required
• Two years attendance at an accredited college, university or technical college with emphasis in a science/medical related field preferred

Experience

• 1-3 years customer service experience required
• 1-3 years medical related experience or training preferred
• Data entry or LIS (Laboratory Information System) experience preferred

Knowledge, Skills and Abilities

• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Strong attention to detail and problem-solving skills.
• Aptitude for computers and strong data entry skills.
• Ability to manage frequent interruptions in a fast-paced and high-volume environment.
• Ability to transition from one task to another in an efficient manner.
• Ability to provide a high level of customer service.
• Effective verbal and written communication skills
• Flexibility to work independently and with a team.
• Organized and able to efficiently prioritize multiple tasks to provide a productive workflow.
• Ability to work independently with structured written or oral instructions.
• Knowledge of medical terminology preferred.
• Understand time zones and military time.

Tools and Technology

• General office equipment (i.e. computer, printer, fax, copy machine, scanner). required
• Personal Computer (desktop, laptop, tablet). required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
• Software systems (including but not limited to Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required
• Lab/department specific equipment, including, but not limited to: Box cutter Pipettes (single channel, multi-channel, electronic, etc.). Centrifuge, freezers, refrigerators Water bath Automated cell washer Heat block Balances pH meter required

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