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IEHP

Nonprofit public health plan for the Inland Empire

Business Relationship Manager

Program ManagementConfirmed live in the last 24 hours
Full-timeRancho Cucamonga, CA, USA

About the Job

Requirements

  • A minimum of seven years of Information Systems experience is required, with a strong background in program management, program development, program evaluation, strategic planning, program operations, and business acumen.
  • A bachelor’s degree in Computer Science, Information Management, or a similar technical field from an accredited institution is required.
  • In lieu of the required degree, a minimum of four years of additional relevant work experience is required, in addition to the minimum experience requirement.
  • Knowledge of current business practices, computing systems, IT development methodologies, and IT operations is required.
  • Knowledge of IEHP’s business processes, functional landscape, IT systems, and operations is required.
  • Experience working with Compliance teams to determine solutions that support regulatory compliance is required.
  • Knowledge of strategic, regulatory, and statutory programs and initiatives is required.
  • Understanding of Centers for Medicare & Medicaid Services and Department of Health Care Services protocols and mandates is required.
  • Knowledge of program and project management, planning, and business process mapping is required.
  • Knowledge of complex heterogeneous technologies and the ability to synthesize new technical information into existing structures is required.
  • Knowledge of the healthcare industry and IEHP’s application landscape is required.
  • A strong understanding of managed care programs is required.
  • The ability to consume Centers for Medicare & Medicaid Services Advance Planning Letters and other documents and translate them for IT teams is required.
  • A strong understanding of legacy and core healthcare payer systems integration with internal digital assets and external systems is required.
  • A strong understanding of healthcare issues, trends, and concerns is required.
  • The ability to conceptualize business strategies while implementing information systems and technology strategic direction is required.
  • The ability to understand new IT landscapes and solutions and align programs to them is required.
  • Strong verbal and written communication skills and a collaborative approach are required.
  • Strong planning, organization, critical thinking, decision-making, and problem-solving skills are required.
  • Group presentation, analytical, and organizational skills are required.
  • The ability to build and maintain business relationships is required.
  • The ability to express action-oriented and creative approaches to IT system issues and problems is required.
  • The ability to present issues and challenges to IT and business leadership is required.
  • The ability to listen effectively, respond to sensitive inquiries or complaints, and work flexibly in an ambiguous or changing environment is required.
  • The ability to work with a team of professionals from various disciplines is required.

Responsibilities

  • Act as a liaison between functional departments to track, update, and report on projects and issues.
  • Keep business stakeholders informed about program planning, implementation, and execution status.
  • Establish and maintain productive working relationships with business and IT teams to identify, assess, and prioritize the impacts of initiatives across the organization.
  • Lead large and small workgroups and coordinate interdependencies across cross-functional teams.
  • Engage internal and external partners to identify collaboration opportunities and align actions and processes to maximize program impact and efficacy.
  • Advocate for a technology-first approach across strategic initiatives to support business growth plans.
  • Balance the needs of members, providers, and business units with available capabilities and resources to drive appropriate technology for business success and increased performance.
  • Manage multiple large, high-complexity, and high-risk business, regulatory, and technology projects and issues in coordination with the IT Project Management Office and business Special Project Managers.
  • Engage with the Strategy Management department to update, track, and monitor projects submitted through the Enterprise Project intake process and transition projects to IT for solution development and deployment.
  • Coordinate, prepare, and monitor assigned department projects, documentation, and reports for business stakeholders and IT leadership.
  • Monitor work plans and initiatives to ensure interventions mitigate risks, issues, and project scope creep.
  • Lead workgroups to resolve specific business issues in coordination with the IT Project Management Office and business Special Programs Managers.
  • Measure and evaluate IT program activities and outcomes with program sponsors by managing stakeholder expectations and analyzing performance metrics.
  • Lead or support business partners and stakeholders in preparing data, reports, and other materials for presentation to program governance groups.
  • Lead relevant committees and project governance workgroups while engaging stakeholders.
  • Communicate assigned project status, risks, issues, barriers, and recommended solutions to executive leadership.
  • Coordinate and prepare documentation for IT Strategic Programs and leadership meetings.
  • Assist with external vendors in planning and implementing initiatives and manage the terms of vendor service agreements.
  • Provide research, reporting, analytical support, and project management for issue resolution, regulatory changes, strategic projects, and processes supporting business units.
  • Conduct data gathering and analysis to understand business strategy requirements.
  • Capture process efficiencies developed through projects and incorporate Lean and Agile methodologies into project practices.
  • Lead or assist with developing requests for proposals for external products or services supporting IT Strategic Programs leadership.
  • Gather budget details and perform analysis for special projects or issue resolution as requested by department leadership.
  • Perform other duties required to support Health Plan operations and department business needs.

Desired Qualifications

  • A master’s degree in Finance, Accounting, Business Administration, or Information Technology from an accredited institution is preferred.

About the Company

IEHP

Nonprofit public health plan for the Inland Empire

IEHP is a nonprofit public health plan that connects residents of California's Riverside and San Bernardino counties with health coverage and care. It administers Medi-Cal coverage for eligible low-income residents, IEHP DualChoice for people with both Medicare and Medi-Cal, and IEHP Covered plans through Covered California. Members receive care through a network of doctors and other providers, with dedicated care teams for those who need extra support. Its community wellness centers run free fitness classes and health workshops, and it connects residents with food and housing resources. IEHP began operating in 1996 and is headquartered in Rancho Cucamonga, California.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Rancho Cucamonga, CA
Founded
1996

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