Online Giving Coordinator

The Food Bank of Central & Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision: No one goes hungry, our Mission: Nourish people. Build solutions. Empower communities.  We are an equal opportunity employer and are known for our core values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun! 

The Online Giving Coordinator interacts with donors and community members to implement effective digital giving strategies, cultivate peer to peer virtual giving campaigns, encourage innovative online giving such as workplace giving, and provide technical assistance to donors giving online and using our peer to peer giving platforms.

Responsibilities:

Peer to Peer Fundraising (75%)

• Sets and is accountable for goals related to total funds raised through Virtual Food Drives and total number of Virtual Food Drives throughout the year.
• Serves as the primary point of contact in the process of setting up physical and virtual food drives for Food Bank partners, from receiving inquiries, providing resources and guidance, setting up virtual fundraising page, trouble shooting and providing updates, tracking and wrap up reports.
• Cultivates, recruits and stewards virtual food drive participants
• Build relationships with donors to raise awareness and funds for the Food Bank.
• Works with Corporate, Civic and Religious team staff to provide technical support for Virtual Food Drive Challenges
• Provides information and support as needed to other Food Bank branch staff members about Virtual Food Drives and Peer to Peer fundraising at the branch level.
• Coordinates with the Corporate Partnerships team and other Food Bank departments on large-scale food drives with a virtual fundraising component, such as NALC Letter Carriers’ Stamp Out Hunger, NC State Hunger Relief Day, ABC11 Together Food Drive, etc.

Customer Service (25%)

• Interacts as necessary with the donors services team (philanthropy funds) and the Ceres system (food tracking) to properly record and acknowledge organizations and individuals participating in food drives, FVD or fundraising campaigns.
• Provide Technical assistance to individuals needing online giving support
• Completes other duties as assigned.

The above statements are intended to describe the general nature of the work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications: 

• High School diploma required; four-year degree strongly preferred in business, marketing, communications, or another related field.
• One to three years of related relevant or related experience in an external-facing role (communications, peer to peer fundraising, community outreach, volunteer management, sales, etc.) is required, or an equivalent combination of education and experience.
• Excellent oral and written communication skills; proven ability to speak in front of groups.
• Proficient with Microsoft Office Suite applications.
• Excellent customer service, including friendliness and professionalism, is required.
• Preferred Database management experience (Blackbaud NXT and BBP2P)
• Ability to work effectively across lines of difference.
• Strong organizational skills and ability to handle multiple tasks.
• Creativity and thoughtfulness in problem solving.
• Must believe in the mission of the organization.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the essential functions of this position, the employee is regularly required to talk, hear, and interact without deliberate impediment (e.g. wearing or listening to headphones, etc.). The employee is often required to sit and use their hands and fingers to feel, and is occasionally required to stand, walk, reach with arms and hands, climb, balance, stoop, crouch, or crawl, and lift and/or move up to 30 pounds.

Vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

Work Environment: 

• Environment includes administrative offices and applicable warehouse areas.
• The employee will occasionally be exposed to moving mechanical parts and vehicles in warehouse areas.
• The noise level in the work environment is usually quiet to moderate.
• The warehouse can be extremely cold at times and extremely hot during the summer months.
• Some evening or weekend work hours may be required for food drives and special events.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. The above statements are intended to describe the general nature of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer.  We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation or any protected class characteristic when seeking to hire.  This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment.

We care about our employees, our candidates, and our community.

As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.