Technology Services Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities:

• Act as production support Team lead, single point of contact for support and troubleshooting coordination
• Coordinate with all stakeholders
• Close coordination with L2, Development, LOB and testing team required
• Tracking, Monitoring and Status Reporting of activities
• Mentor team members
• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Provide 12x7 on-call rotational support, including off-hours support, during weeknights, Saturdays, and Sundays and on holidays as required

Required Qualifications:

• 5+ years in technology architecture, reliability engineering, or infrastructure strategy roles
• Proven track record of delivering stability-focused initiatives in large-scale environments
• Strong knowledge of J2EE distributed systems, Database and understanding of cloud architecture (AWS, Azure, GCP), and microservices
• Experience with reliability engineering and monitoring/observability tools
• Knowledge of AI tools including Python skills
• Ability to influence cross-functional teams and communicate complex concepts to non-technical stakeholders

Desired Qualifications:

• Working knowledge with OpenShift/Containers
• Working knowledge of JBOSS, Tomcat and Oracle
• Automation skills to reduce manual activities
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator
• Detail oriented and organized
• Must be pro-active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivation to achieve results and the ability to quickly integrate into teams
• Understanding of OpenAI skills with good programming skills of Python

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week: 

40