Event Coordinator

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

As the voice of the Client, the Events Coordinator is responsible for elevating the level of service by providing a one call/one stop experience for our Clients. The purpose of the position is to provide convenient and efficient service that creates an experience that exceeds expectations. This position will elevate the level of service provided to our Clients and Guests by trouble-shooting for the Convention Services and Catering Managers while they are planning for future conferences. The Events Ambassador delivers exceptional service in accordance with the Hotel's Service Promises, and providesadditional assistance as requested in an attentive, courteous, and efficient manner.

Responsibilities

• Remain visible to the Meeting Professional and their attendees
• Remain accessible in person and via cellphone/radio
• Continuously monitor and walk meeting/public spaces prior to, during, and after events
• Proactively search for areas of improvement
• Troubleshoot and resolve issues quickly
• Facilitate last minute changes/issues with operational departments
• Perform other duties as requested by management

Qualifications

• Experience in a hotel or a related field preferred
• Computer knowledge/skills preferred
• Flexible and long hours sometimes required
• Must be able to stand/walk the majority of shift
• Events Ambassador
• Light to moderate work - exerting up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects as required
• Demonstrate a warm, friendly, professional demeanor at all times
• Possess and display strong communication skills; able to effectively listen to, understand, and respond to Guest/client questions or requests
• Be flexible with their schedule when required by business demand and/or required meetings and training
• Demonstrate ability to take initiative, including anticipating Guest/Client or operational needs
• Comply with all Hotel (Boston Park Plaza) and Corporate (Highgate Hotels) Standards and Regulations set forth, so as to encourage safe and efficient hotel operations

Benefits

Highgate offers the following benefits package for this position:

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Please click here for additional benefit details for the states of Washington, Colorado, and California.

Posting Date

This job opening was posted on 11/8/2026 and will remain open for at least 60 days.