Key Account Manager Ecommerce
No salary listed
Mid, Senior
Bachelor's
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
HybridAt least three days per week in the office.
Growth & MarketingMarketing Generalist & Management
About the job
Requirements
- The role requires 2–5+ years of e-commerce experience, with direct ownership of Shopee and Lazada.
- Candidates must have experience managing local marketplace campaigns, seller centres, platform account managers, agencies, or e-commerce enablers.
- Candidates must be able to own channel targets and understand marketplace P&L, gross-to-net, contribution margin, trade spend, and promotion economics.
- Candidates must have strong knowledge of store operations, campaign tools, vouchers, bundles, sponsored ads, affiliate programmes, livestreams, and platform analytics.
- Candidates must be able to brief, challenge, and performance-manage an outsourced enabler or agency using KPIs, SLAs, and structured business reviews.
- Candidates must have strong Excel and dashboard skills and be able to turn platform, media, stock, and financial data into actions.
- The role requires a bachelor's degree in Business, Marketing, E-commerce, Analytics, or a related field; relevant experience may substitute for a specific degree.
Responsibilities
- Own annual and monthly channel plans, net sales/GMV, contribution margin, trade investment, and growth initiatives by platform.
- Develop platform-specific strategies covering assortment, pricing, flagship-store positioning, campaigns, vouchers, bundles, launches, and platform negotiations.
- Set clear scope, KPIs, and SLAs for the e-commerce enabler.
- Lead weekly operating reviews and monthly business reviews, monitor fees and deliverables, and ensure timely issue escalation and resolution.
- Plan and optimize sponsored search, affiliate commissions, vouchers, and promotional mechanics; evaluate ROAS, TACOS, incremental sales, and promotion ROI.
- Drive affiliate, creator, livestream, and short-form content programmes that convert reach and engagement into sales.
- Maintain strong product listings, search keywords, images, videos, specifications, ratings, reviews, pricing consistency, and campaign visibility.
- Partner with Demand Planning, Supply Chain, and the enabler to maintain availability, prepare campaign inventory, manage ageing stock, and reduce cancellations and late shipments.
- Build weekly and monthly reporting covering sales, traffic, conversion, AOV, media, promotions, stock, and profitability.
- Translate performance gaps into clear corrective actions. Monitor store health, chat response, fulfilment, returns, ratings, and reviews, and resolve recurring customer issues with the relevant teams.
- Own the integrated e-commerce calendar and coordinate internal teams, platforms, agencies, and the enabler to deliver campaigns and launches on time.
Desired Qualifications
- Hands-on TikTok Shop experience is strongly preferred.
- Experience in consumer electronics, personal health, beauty, FMCG, or another high-volume consumer category is desirable.
- Omnichannel or D2C experience is an advantage.
About the company
Philips makes medical equipment and software for hospitals and care providers, along with personal health products for consumers. Its hospital portfolio spans MRI and CT scanners, ultrasound, image-guided treatment systems and patient monitors, while Sonicare and Avent cover oral health and baby care. Clinical software connects medical images and patient data across care teams, and the company earns revenue from equipment, software, maintenance and consumer product sales. It works with health systems through long-term technology and service partnerships, including solutions for care at home. Founded in 1891, Philips is headquartered in Amsterdam, the Netherlands.
Company Size
10,001+
Company Stage
Acquired
Total Funding
$164.7M
Headquarters
Murrysville, Pennsylvania
Founded
1891
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Simplify's Take
What believers are saying
- Demand improved: Philips reported 4% comparable group sales growth for Q2 2026 in July 2026.
- Software expertise has room to develop: software and data science comprised about half Philips' research effort in 2025.
- Manufacturing expansion has backing: Philips reiterated a $150 million North American investment plan in February 2026.
What critics are saying
- US sleep-device sales remain restricted: Philips Respironics must meet consent-decree requirements before resuming new sleep-therapy device sales.
- Underlying earnings weakened: Philips' July 2026 report shows Q2 adjusted earnings fell slightly excluding its US tariff refund.
- Central teams face cost pressure: February 2026 plans target 15% to 20% lower central-function costs at Philips.
What makes Philips unique
- MRI avoids helium refills: Philips says its sealed BlueSeal magnets use seven liters rather than conventional systems' 1,500.
- Inventions form a substantial asset base: Philips reports 53,000 patent rights across its technology portfolio.
- The employer's name spans independent businesses: Philips licenses its brands across multiple product categories to outside partners.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Unlimited Paid Time Off
- Health Savings Account/Flexible Spending Account