Contract

Member Advocate

Contractor

Updated on 9/3/2026

Sana

Sana

201-500 employees

Offers small-business health benefits platform

Compensation Overview

$55k/yr

Remote in USA

Remote

Remote role; candidate can work from anywhere in the United States.

Bachelor's

Category
Customer Experience & Support (1)

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Requirements
  • Bachelor’s degree
  • Excellent communicator
  • Comfortable with remote work
Responsibilities
  • Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email).
  • Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps.
  • Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers.
  • Give feedback to the product team about member support issues so they can design better experiences.
  • Generally strive to make sure members feel taken care of and love our service.
Desired Qualifications
  • Bilingual (English and Spanish) preferred
  • 2 years of related experience in social work, patient advocacy, or health coaching preferred
  • Some knowledge of healthcare and/or insurance benefits preferred
  • Fluent in Spanish and English
  • Entrepreneurial. Self-directed. Excited to build something from scratch.
  • Values-oriented. You care about making our healthcare system work better for people and business owners.
  • Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
  • Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
  • Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.

Sana Benefits provides health plans tailored for small businesses, offering medical, dental, and vision coverage plus extras like $0 healthcare options, virtual care, maternity services, labs, and imaging. Its product works by selling these comprehensible plans to small businesses and offering a management platform that handles open enrollment, real-time employee changes, invoice reconciliation, and transparent claims spend so employers can administer benefits easily. The company differentiates itself by focusing on affordable, quality coverage designed for small teams and by simplifying benefits management, which is reflected in a high customer renewal rate (9 out of 10 businesses renew after the first year). Its goal is to help small businesses attract and retain talent through better benefits while keeping costs predictable and admin simple, supporting growth through strong retention and streamlined administration.

Company Size

201-500

Company Stage

Series B

Total Funding

$106.8M

Headquarters

Austin, Texas

Founded

2017

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Simplify Jobs

Simplify's Take

What believers are saying

  • PerfectQuote launched Sana distribution on March 6, 2026, widening broker reach.
  • Sana Care expanded across 20-plus states by June 2026, strengthening member adoption.
  • Sana partnered with Candor, halving referrals and scaling care navigation without headcount.

What critics are saying

  • Sana cut 73 employees in November 2023, signaling ongoing operating stress.
  • Revelio tracked headcount at 226 by March 2026, down 23.5% since 2023.
  • UnitedHealthcare and Aetna dominate small-group broker distribution, compressing Sana's margins by 2026.

What makes Sana unique

  • Sana Care bundles virtual primary care and care navigation into every plan.
  • Sana accepts out-of-network claims without penalties, reducing provider-network friction.
  • Sana sells level-funded plans through brokers, GAs, and PEOs nationwide.

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Benefits

Competitive salary & equity

100% remote

Monthly WFH stipend

Flexible PTO

Medical, life, dental, & vision

Paid parental leave

Charity matching

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

9%
AIJourn
Mar 6th, 2026
PerfectQuote and Sana Benefits Announce Partnership to Market Sana Level-Funded Medical Plans through PerfectQuote's Benefits Quoting Platform

PerfectQuote and Sana Benefits announce partnership to market Sana level-funded medical plans through PerfectQuote's benefits quoting platform. AUSTIN, Texas, March 6, 2026 /PRNewswire/ - PerfectQuote, Inc., the leading group health digital quoting and distribution platform, today announced a new partnership with Sana Benefits, Inc. ("Sana") to provide PerfectQuote customers with direct access to Sana's portfolio of group level-funded medical plans through the platform's Request-for-Proposal (RFP) toolset. This partnership allows Sana to engage with brokerages, general agencies, and professional employer organizations using the PerfectQuote platform. Sana joins a growing network of national and regional carriers leveraging PerfectQuote's cloud-based digital infrastructure to improve broker collaboration, accelerate proposal delivery, and expand access to quality coverage options across the country. "We're thrilled to partner with PerfectQuote and forward-thinking brokers to expand our relationships in the broker community," said Phil Barnett, Sana's VP of Revenue. "Sana has always prioritized innovation, simplicity, and excellent broker, admin, and member experience. Partnering with PerfectQuote enables us to connect with brokers in an efficient and data-driven way, making it easier than ever to deliver customized coverage solutions to our target small and midsize businesses." With the launch of additional RFP workflows in 2025, PerfectQuote expanded its RFP toolset to enhance digital distribution, market visibility, and revenue growth for carrier partners like Sana. The platform enables carriers to seamlessly receive, review, and negotiate quotes through a frictionless digital experience. Carrier representatives gain access to standardized case information and can respond directly via email which eliminates manual data entry and the need for additional systems. PerfectQuote also provides carriers with daily lead-generation insights to boost sales efficiency and accelerate case turnaround times. In addition, advanced analytics on quote volume, close ratios, and regional trends empower sales and underwriting teams to prioritize opportunities, refine pricing strategies, and strengthen broker relationships at scale. Brokers that use PerfectQuote benefit from streamlined quoting and proposal workflows that make it easy to request additional lines of coverage and bring more groups to market. By automating manual, error-prone tasks, the platform reduces turnaround times by up to 95%. With PerfectQuote managing quote intake, comparison, and presentation, brokers can focus on strategy, client relationships, and business growth becoming more competitive and value-driven in the process. "PerfectQuote is excited to partner with Sana. Sana offers a fantastic line of level funded plans, which are becoming more popular to offer by employers. We love the fact that Sana is also in our backyard, being located in Austin," said Aaron Snyder, President and Chief Operating Office of PerfectQuote. About Sana Benefits Founded in 2017, Sana is a health plan solution built for small and midsize businesses - pairing level-funded plans with their integrated primary care service, Sana Care. Sana distributes exclusively through brokerages, general agencies, and professional employer organizations, prioritizing tools for brokers to get the best rates, offer the best experience, and proactively support their groups. Sana writes business for companies headquartered in AL, AZ, CO, DE, IA, IN, IL, KY, MD, MI, OH, OK, PA, TX, VA and WI with more expansion coming in 2026. Interested in a competitive quote for your brokerage's client? Contact [email protected]. About PerfectQuote(R) PerfectQuote is an Austin, Texas-based company founded in 2017 by brokers, focusing on delivering operational excellence and client satisfaction through technology in the commercial group health insurance industry for brokers and general agencies as well as medical and ancillary insurance carriers. The company delivers a de facto marketplace to brokers and insurance carriers through a category-leading cloud-based group benefits quoting software platform (PerfectQuote) that streamlines commercial health insurance selling to large, medium, and small group employers and carriers. The application is used by several of the top 10, 100 and 500 largest US-based agencies that service over 125,000 employer groups through the platform while partnering with the best in class insurance carriers. SOURCE PerfectQuote, Inc.

Candor Health
Jan 1st, 2026
Case Study: How Sana Benefits Scaled Care Navigation

Case study: how Sana Benefits scaled care navigation. As Sana scaled its care navigation model, fragmented provider data slowed referrals and limited growth. By partnering with Candor, Sana replaced disconnected data sources with a single, continuously validated provider intelligence platform, cutting referral time in half and enabling faster, more reliable care navigation at scale. The results below show how improving provider data accuracy through AI-native provider intelligence can directly impact care navigation performance. As health plans scale, reliable, continuously validated provider information becomes critical for reducing manual work, accelerating referrals, and supporting care teams without adding headcount. * 50% reduction in referral processing time * More than 50% increase in care navigation volume without additional headcount * Improved prioritization of high-value, contracted providers * One unified platform replacing 13 disconnected provider data systems Sana Benefits strengthened its provider data foundation to support faster, more reliable care navigation as the organization scaled. By consolidating provider information into a single, continuously validated source, care teams reduced manual verification, improved referral efficiency, and delivered a more consistent member experience.

Carrum Health
Sep 2nd, 2025
Value-Based Care Case Studies: How Employers Are Achieving ROI

Sana partnered with Carrum Health to build a data-driven MSK solution.

Silicon Hills News
Nov 5th, 2023
Sana Lays Off Half of its Staff

Sana laid off 74 employees last Wednesday, about half of its staff, according to a post on its website.

Coverager
Nov 3rd, 2023
Sana Benefits Lays Off 73 Employees

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