Operations Lead

About the Role (What You’ll Be Doing)

We are seeking an Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets.

This role will lead the development of a scalable operations workforce. 

You will work closely with global and local teams - including product, pharmacy partners, and patient support to ensure high-quality, culturally appropriate care delivery. This role requires a balance of hands-on execution and strategic leadership in a fast-paced, high-growth digital health environment.

Key Responsibilities

Strategy & Market Development (Japan)

• Lead clinical input for new product launches and market expansion in Japan
• Shape and continuously improve Japan-specific models of care

Workforce Scaling & Management

• Build and scale a reliable, high-quality network in Japan
• Partner with hiring teams to design and execute screening, assessment, and onboarding processes
• Establish systems for rostering, utilisation, and performance management

Quality, Insights & Risk Management

• Monitor performance through audits, data analysis, and insights
• Lead incident and complaint management, including triage, escalation, and resolution
• Implement continuous quality improvement initiatives to enhance patient outcomes
• Develop scalable guardrails and safety protocols

Advisory & Cross-Functional Collaboration

• Review and localise clinical content, patient communications, and educational materials
• Collaborate closely with partners, operations, and patient support teams
• Ensure effective coordination for risk management and escalation pathways

Governance & Compliance (Japan)

• Establish and maintain governance frameworks aligned with Japanese regulations
• Develop clear protocols (e.g., prescribing criteria, eligibility thresholds, escalation processes)
• Support regulatory readiness, audits, and compliance requirements
• Work closely with external stakeholders to ensure adherence to local standards of care

Practitioner Collaboration & Leadership

• Act as the primary escalation point for Japanese prescribers and clinicians
• Foster strong collaboration between remote practitioners and internal teams
• Provide leadership, guidance, and ongoing support to practitioners

What Success Looks Like

• A scalable and high-performing prescriber network in Japan
• Strong adherence to quality and safety standards
• Clear and effective governance frameworks tailored to Japan
• Seamless collaboration between clinical, operational, and commercial teams
• Established trust with local regulators, partners, and stakeholders

About You (Who We’re Looking For)

Skills and experience

• Experience in operations and/or strategy in a rapidly scaling organisation
• Proven ability to build and scale teams or processes in a fast-paced environment
• Strong stakeholder management skills, with the ability to work across local and global teams
• Fluent in Japanese (native or equivalent level) and comfortable working in English

Why join Eucalyptus?

Obesity in Japan is often overlooked. Although the country is seen as a “slim nation,” the WHO recognises obesity for Asian populations from a BMI of 25 due to higher health risks at lower thresholds. Around 20% of adults receive obesity indicators during annual check-ups, yet many don’t get access to ongoing, supportive care.

Euc is here to offer a more supportive path through:

• Thoughtful, evidence-based clinical care
• Ethical and responsible prescribing
• Accessible, affordable treatment options
• Warm, non-judgemental support for every patient

Our aim: Help people in Japan live with confidence, vitality, and long-lasting wellbeing.

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets (includes language learning), shadow peers in other teams, and learn from a global knowledge-sharing culture.
• Work where wellbeing matters — Enjoy wellness budgets, mental health support through our Employee Assistance Program, annual health checks, flu shots, and work from anywhere policy,
• Innovate with purpose - Work with state-of-the-art tools and contribute to bold, impactful solutions in healthcare.