Senior Nurse Manager-Multi Specialty

Overview

The Nurse Manager is responsible for the development, performance, and management of clinical patient care for nursing, medical assistants, and technicians. The Sr. Nurse Manager will work as part of triad leadership team in making decisions that best support clinical staff, extended care team members and providers to ensure patients obtain access to care that is timely, effective, efficient, and safe. The Sr. Nurse Manager is responsible for the population health management of clinic patient panel by performing regular analysis of population health data and improve clinical care workflows that lead to improvement of the quality of patient care and enhance cost effectiveness. The Sr. Nurse Manager will also provide oversight and direction related to staff education, onboarding, and training of new hires. Our nurses are committed to providing a collaborative environment to provide the safest and highest quality of care for our patients. Our Leaders model a commitment to the organization’s vision/mission/values to support an unparalleled patient experience and positive clinical outcomes. The Sr. Nurse Manager may work onsite at a primary location or multiple locations based on business needs.

Responsibilities

Essential Duties • Collaborates with the patient’s care team including, primary care team, specialists, home care, hospital team, and any others involved with the patient’s care to optimize clinical outcomes.• Performs regular analysis of population health data to improve clinical care workflows that lead to improvement of the quality of patient care and enhance cost effectiveness.• Participates as an effective member of the site Triad management team to ensure the clinical services team supports the overall operational and fiscal activities of the site to include staffing levels, budgets, financial and operating goals such as productivity and quality. • Manages the clinical support team. Implements and provides oversight of clinical care delivered by licensed nursing staff, medical assistants, technicians, and students. • Establishes work assignment priorities for clinical areas including licensed nursing staff and Medical Assistants. • Responsible for management oversight of health center equipment needs, equipped examination rooms, infection control standards, CLIA and Radiology regulations, compliance with Standing Delegation Orders, and emergency protocols. • Monitors the compliance with standards of care for on‐site treatments and procedures, administration of medications, as well as timely and quality clinical workflows. • Enhances the patient experience by addressing and resolving patient issues in a timely manner.• Ensures that daily patient care (unit) huddles are being conducted.• Responsible for interviewing/selecting candidates, approving payroll, time off requests, administering performance evaluations, training, and orientation of new hires, and for coaching and counseling staff. • Maintains supplies inventory by developing par levels, studying usage reports, identifying trends, anticipating needed supplies, approving requisitions and cost allocations. • Completes daily/weekly quality assurance checklists to include delegation of tasks as appropriate to staff (Rider report, class D, McKesson, CLIA, AED, equipment checks, etc.)• Ensures all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards, and Central Health Standard Operating Procedures, Policies and Procedures.• Ensures all applicable vaccine policies are being followed.• To enhance the patient experience and to avoid delays in care, may support Provider teams by assisting with in-basket management, refilling medications, rooming, dismissing and triaging patients in a timely manner following established protocols. • Adheres to the Texas Board of Nursing and Texas Nurse Practice Act requirements and to other governing agency regulations• Assists in the development of departmental protocols, policies, and procedures. • Participates in continuous quality improvement projects in order to better serve the patient, family and healthcare system to improve the quality of service provided.• Maintains awareness of key performance indicators/metrics and coordinating interventions to improve patient outcomes.• Coordinates and attends staff meetings and education offerings both in person and via teleconference/online as required.• Supports organizational initiatives to promote and maintain a strong positive workplace culture.• Serves on committees as assigned.• Performs other duties as assigned.

Knowledge/Skills/Abilities:•High level of skill at building relationships and providing excellent customer and patient care.•High degree of knowledge and competency in the practice of nursing and documentation requirements.•High level of problem-solving skills to better serve patients and staff.•Excellent verbal and written communication skills required. •Strong attention to detail and accuracy.•Strong commitment to quality, efficiency, and effectiveness.•Strong application of Microsoft office and electronic health records.

People Management/Department Management/BusinessUnit Management:• Supports nursing leadership with execution of initiatives, goals, programs, and complex organizational change efforts.• Develops communication processes to support quality of care and patient experience.• Ability to participate in the clinical triad to formulate interventions across multi‐disciplinary departments to support standard care and compliance with regulatory standards, and all local, state, and federal regulations. • Ability to develop and manage professional relationships in a complex healthcare environmen

Qualifications

MINIMUM EDUCATION: Graduation from an accredited school of nursing

PREFERRED EDUCATION: Bachelor of Science in Nursing (BSN) preferred

MINIMUM EXPERIENCE:• Three years nursing clinical leadership experience in an ambulatory clinic and/or hospital setting.• Demonstrated knowledge of Joint Commission standards, HIPAA regulations, and the Quadruple Aim.

PREFERRED EXPERIENCE: • Five years of management/leadership experience preferably in an ambulatory clinic setting with Specialty services• Background in managing populations with complex medical needs• Knowledge leading teams with clinical quality improvement, clinical workflow development, patient care coordination, preventative health, and nursing triage.• Experience with Epic.

REQUIRED CERTIFICATIONS/LICENSURE: Holds and maintains these certifications as a professional. Lapsing/expiration of these certifications/licensure will result in suspension of work:1. Unrestricted Registered Nurse License in the State of Texas2. Basic Life Support (BLS) ‐ Obtained through approved American Heart Association or Red Cross.

PREFERRED CERTIFICATIONS/LICENSURE:AAACN Certification

REQUIRED COURSES/COMPLETIONS (e.g., CPR): Basic Life Support (BLS) ‐ Obtained through approved American Heart Association or Red Cross