Senior Media Specialist Technical Account Manager - AWS Enterprise Support, Strategic Industries

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows.

Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales, with Media Specialist SAs working to understand customer needs and design relevant media solutions. Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to long-term production operations. When customized solutions are needed the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Media Specialist TAM is not expected to develop software a software development background is valuable in helping understand complex customer needs and drive software solutions.

Media Specialist TAMs take overall ownership of the long-term operational health of their deployed solutions and by extension significantly contribute to the overall success of their assigned customers. Media Specialist TAMs will also work closely with AWS Support TAMs who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly Media Specialist TAMs recognize that long-term customer success depends on ongoing support and deep domain-focused guidance throughout the lifespan of the customer.

Key job responsibilities
• As a Senior Media Specialist TAM you will:
• Complete the onboarding and off-boarding requirements of assigned key customers. * Own customer health dashboards for media workflows working closely with the AWS TAMs and Technical Project Manager where assigned. * Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets. * Interface with customer project managers and technical owners to understand requirements and deliver product releases. * Collaborate with Product Managers to prioritize customer requirements advocating for the customer. * Work with Engineering managers to ensure delivery of product features to meet customer requirements. * Advocate specify and own the availability of customer test environments either at AWS or customer locations. * Verify implemented product features and test multi-product customer project workflows. * Communicate with customers and internally across up and down customer organizations. * Mentor junior Media Specialist TAMs and Engineers. * Define and implement team level metrics and processes.
• Note: This role requires the ability to work out of an AWS office in Seattle WA Portland OR or Sunnyvale CA.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Experience with AWS services or other cloud offerings
- 3+ years of cloud architecture and solution implementation experience, or degree in advanced technology
- 3+ years of solving problems with technology in the Media & Entertainment Industry experience
- 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
- 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business

Preferred Qualifications

- Experience in internal enterprise or external customer-facing environment as a technical lead
- 4+ years of software development experience
- Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)
- Adaptive bitrate video streaming and delivery technologies
- Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.