Manager – Customs Compliance - Valuation & Post-Entry Programs

Inside the Role

The Manager, Customs Compliance, Valuation & Post-Entry Programs leads customs compliance activities across the DTNA family of companies, with primary responsibility for customs valuation, post-entry compliance, corrective action, duty recovery, and related compliance programs.
The role leads and develops a team responsible for assigned customs compliance activities, establishes sustainable processes and controls, monitors compliance and program performance, and ensures identified risks are appropriately investigated, corrected, documented, and escalated. The position partners closely with Import Operations, Finance, Tax, Accounting, Purchasing, Engineering, Legal, and other business functions to maintain clear responsibilities and effective controls across customs processes.
The position is responsible for building a resilient and sustainable capability through effective governance, documented processes, knowledge transfer, and continuous improvement while adapting to changing regulatory requirements, business priorities, technology, and organizational needs.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a salary range of $104,000 to $133,000 USD

Pay offered dependent on knowledge, skills, and experience.

Benefits include annual bonus program; 401k company contribution with company match up to 6%, as well as non-elective company contribution of 3-7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness; tuition assistance and volunteer paid time off, short-term and long-term disability plans.

What You Drive at DTNA

·    Provides day-to-day leadership, development, and prioritization for employees responsible for assigned customs compliance, valuation, post-entry, and duty recovery activities.

·    Establishes and maintains effective governance, procedures, controls, monitoring, and documentation for assigned customs compliance programs.

·    Oversees post-entry corrections, protests, reconciliation, liquidation monitoring, and other customs corrective actions.

·    Provides governance and oversight of customs valuation compliance and coordinates matters requiring Finance, Tax, Accounting, Purchasing, Legal, or other functional expertise.

·    Oversees applicable duty recovery and special customs programs assigned to the organization.

·    Coordinates responses to customs authority inquiries, audits, and other regulatory matters, including appropriate escalation of material compliance risks.

·    Establishes risk-based monitoring and compliance testing to identify control gaps, recurring issues, and emerging risks.

·    Ensures root causes are appropriately evaluated, corrective actions are implemented, and effectiveness is monitored through closure.

·    Establishes and maintains meaningful metrics and reporting for compliance issues, corrections, recoveries, regulatory matters, broker performance, and assigned program performance.

·    Provides governance and performance oversight for customs brokers, consultants, and other third-party service providers supporting assigned programs.

·    Maintains clear roles, responsibilities, handoffs, and escalation paths between International Trade Compliance and cross-functional business partners.

·    Develops team capability and organizational resilience through documented procedures, cross-training, succession planning, and knowledge transfer.

·    Supports technology, data, analytics, and automation improvements that strengthen compliance controls, visibility, efficiency, and decision-making.

·    Evaluates regulatory and business changes and adapts assigned programs and controls as appropriate.

·    Leads or supports additional customs compliance initiatives based on regulatory, business, and organizational priorities.

What Knowledge You Should Bring

·    Bachelor's degree in Business, Supply Chain, International Trade, Finance, Accounting, Logistics, or a related field, or an equivalent combination of education and experience.

·    Five or more years of experience in customs compliance, customs brokerage, import operations, trade compliance, or a related international trade function.

·    Experience supervising employees and coordinating work across multiple functional areas.

·    Experience managing customs brokers, consultants, service providers, and cross-functional business stakeholders.

·    Demonstrated ability to identify compliance risks, establish effective controls, resolve issues, and drive sustainable process improvements.

·    Demonstrated ability to lead projects, develop employees, and manage competing priorities.

·    Strong analytical, organizational, communication, and problem-solving skills.

·    Experience working with trade compliance systems, data, reporting tools, and Microsoft Office applications.

Exceptional Candidates Might Have

·    Working knowledge of U.S. customs regulations, including customs valuation, post-entry corrections, protests, reconciliation, liquidation, duty recovery, and customs recordkeeping requirements.

·    Experience supporting or managing customs valuation, post-entry compliance, corrective action, duty recovery, or customs audit programs.

·    Experience responding to customs authority inquiries, audits, information requests, disclosures, protests, or other regulatory matters.

·    Experience with ACE reporting, customs data analytics, compliance monitoring, and performance reporting.

·    Experience supporting or implementing trade compliance technology, automation, or data solutions.

·    U.S. Customs Broker License preferred.

#LI-CF1

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Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Detroit, MI US, Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building solutions with cutting-edge advancements in sustainability and future driving technologies - across electric, hydrogen, and autonomous innovation. Backed by decades of proven success, these efforts continue DTNA’s legacy as an industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we operate as one team - driving toward a cleaner, safer, and more efficient future for all.

How we move forward together is defined by the DTNA Way - our shared approach to showing up for our customers, our colleagues, and the world we help move. We start with our customers, grounding every product, service, and decision in their success, knowing that when they move forward, so do we. At the same time, we act with urgency and intention, balancing speed with thoughtful decision-making to deliver results with integrity, accountability, and clarity. Across our entire organization, we collaborate as one team - bringing diverse perspectives, strengths, and expertise together with trust and respect - because we know we achieve more together than any one of us could alone.

Guided by these principles, we’re not just responding to change - we’re leading it. Together, we are building the future of transportation for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.