Customer Advocate Representative

The Role:

Apollo.io is looking for a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business. In this role, you'll play a key part in driving revenue and accelerating conversions through real-time chat and calls interactions.

This is a dynamic opportunity for someone who is both a product expert and a strategic seller—someone who can deeply understand customer pain points, offer consultative solutions, and influence purchasing decisions during every touchpoint.

Daily Responsibilities:

• Drive revenue through live chat and calls by identifying buying signals, delivering persuasive product insights, and converting interest into sales
• Go above and beyond to ensure client satisfaction and success at all times
• Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo
• Proactively upsell and cross-sell relevant product features that match the customer’s business goals
• Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs
• Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence
• Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates
• Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience

Minimum Qualifications

• Have at least 1- 2 years of experience working in a customer-facing role (support, sales, retail, or similar)—you love helping people and guiding conversations.
• Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
• Customer centric - working to understand the questions that customers ask to help them resolve their business.  
• Clear and confident written communication skills, especially in live chat or email settings.
• Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.