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Vinfen

Health and human services for disabilities

Family Connector - Mental Health Services

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeLawrence, MA, USAIn-person

About the Job

Requirements

  • Must have access to an operational, insured vehicle and be willing to use it to transport people served.
  • Must have personal, first-hand experience with primary responsibility for or substantial involvement in a family member's mental health services, and be willing to share personal experiences with staff, people served, and chosen family.
  • Must have experience navigating child or adult family-serving systems and teaching family members involved in those systems.
  • Must have a bachelor's degree in a human services field and one year of relevant work experience, or an associate's degree in a human services field and one year of relevant work experience, or a high school diploma or GED and two years of relevant work experience.
  • Must have a high school diploma or equivalent. A bachelor's or associate's degree is preferred, and experience may sometimes substitute for academic training.
  • Must possess a valid driver's license, maintain adequate insurance if using a personal vehicle, maintain a safe driving record, be at least 21 years old, have held a valid U.S. driver's license for at least six months, and pass a driving background check.
  • Must be able to perform physically active work, including standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, lifting at least 25 pounds or using a two-person lift, and assisting people served with activities of daily living.
  • Must be able to operate a computer and office equipment, sit, reach, climb stairs, maneuver through narrow spaces, communicate with people served, staff, and external representatives, and meet the stated vision requirements.
  • Must obtain CPR and First Aid within two weeks of hire and MAP within 150 days of hire.
  • Must demonstrate knowledge of engagement strategies, community inclusion, benefits and entitlement resources, human and civil rights, effects of prejudice and discrimination, communication and learning styles, assessment, recovery-oriented and person-centered approaches, trauma-informed and culturally competent services, documentation standards, and personal computer applications and equipment.
  • Must be able to apply Motivational Interviewing, Harm Reduction, Screening, Brief Intervention, Referral and Treatment, Housing First, Stages of Change, and Cognitive Behavioral interventions.
  • Must be able to form supportive relationships, make independent decisions, work confidentially, deliver treatment-plan interventions, and collaborate with team members.

Responsibilities

  • Create a welcoming environment for families and other supporters, orient them to ACCS services, share personal experiences, encourage participation in the person's ACCS goals, and serve as the primary liaison for families when authorized under HIPAA.
  • Conduct outreach and collect current and historical information about family and supporter relationships and their impact on the person served.
  • Provide family psychoeducation and refer families and supporters to community resources, including NAMI Family-to-Family groups.
  • Work with people served and their families or supporters to identify appropriate levels of family involvement in treatment, addressing situations where involvement is welcomed, not welcomed, or desired but absent.
  • Train and mentor staff in maintaining a family and supporter perspective in their work.
  • Participate on intervention teams and deliver treatment-plan interventions to build skills in daily living, medication administration, symptom reduction, health and wellbeing, employment, education, socialization, and recreation under supervision of licensed team members.
  • Use trauma-informed, recovery-oriented, person-centered, culturally competent, and strengths-based approaches and skills-training techniques.
  • Provide team members and GLE/SIE staff with competency-based training in evidence-based and best-practice approaches, including Motivational Interviewing, Harm Reduction and Addiction Treatment, SBIRT, Housing First, Stages of Change, Seeking Safety, WRAP, Cognitive Behavioral interventions, safety planning, crisis prevention and response planning, and the 8 Dimensions of Wellness.
  • Deliver evidence-based clinical and recovery-oriented interventions, including Motivational Interviewing, Harm Reduction and Addiction Treatment support, screening, SBIRT, Housing First, Stages of Change, WRAP, Seeking Safety, and Cognitive Behavioral interventions.
  • Promote access to healthcare, employment, and education services for people served.
  • Promote engagement, housing permanency, community tenure, self-sufficiency, and successful completion of services.
  • Document the needs and services of people served thoroughly and thoughtfully.
  • Create and sustain the ACCS Family Advisory Council if families or supporters express interest.
  • Participate in the Family Connector Community of Practice Workgroup for role-specific competency development, mentoring, and learning.
  • Perform other related duties as assigned.

Desired Qualifications

  • Bilingual or bicultural ability and lived experience of psychiatric conditions are preferred.

About the Company

Vinfen

Health and human services for disabilities

Vinfen provides health and human services to adolescents and adults with disabilities or life challenges. It operates more than 200 locations in Massachusetts and Connecticut and offers a range of evidence-based programs, including recovery support, supported living, habilitation, education, employment services, clinical care, and peer support. How the product works: Vinfen delivers these services through coordinated programs and teams at community sites and partners, helping people gain skills, live more independently, and participate in daily life. How it differs from competitors: Its large, regional network covers a broad continuum of care—from clinical treatment to housing and employment—across both youths and adults, using evidence-based approaches and integrated supports. What the company aims to achieve: to improve quality of life, independence, and meaningful community participation for people with disabilities or life challenges.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cambridge, MA
Founded
1977

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