V

Vinfen

Health and human services for disabilities

Family Connector - Mental Health Services

Full-TimeDeadline 7/15/27
$49.7k/yr+ $3,000 Sign-On Bonus
Entry
Bachelor's, Associate's
Lawrence, MA, USA
In Person
Social & Community ServicesCase Management & Advocacy

About the job

Requirements
  • Must have access to an operational and insured vehicle and be willing to use it to transport people served.
  • Must have first-hand experience with primary responsibility for, or substantial involvement with, a family member receiving mental health services, and be able to share personal experiences with staff, people served, and their chosen family.
  • Must have experience navigating child or adult family-serving systems and teaching family members involved in those systems.
  • Must have a bachelor's degree in a human services field and one year of experience working with children, adolescents, transition-age youth, or adults; or an associate's degree in a human services field and one year of such experience; or a high school diploma/GED and two years of such experience.
  • Must hold a high school diploma or equivalent. Academic training may be substituted with experience in some cases.
  • Must possess and maintain adequate insurance and a safe driving record when using a personal vehicle. A valid driver's license must be presented at employment; incumbents must be at least 21, have held a valid U.S. driver's license for at least six months, and pass a driver's screening background check.
  • Must be able to stand, walk, bend, kneel, stoop, crouch, crawl, climb, lift at least 25 pounds using proper technique or a two-person lift, operate a computer and office equipment, assist people served with daily living tasks, remain stationary as needed, and communicate with people served, staff, and external representatives. Required vision abilities include close, distance, color, peripheral, and depth perception and adjusting focus.
  • Must obtain CPR and First Aid within two weeks of hire and MAP within 150 days of hire.
  • Must have knowledge of community inclusion principles and practices, benefits and entitlement resources, engagement strategies, assessment, documentation standards, and personal computer applications and equipment.
  • Must be able to form supportive, trusting relationships; make independent judgments; work professionally and confidentially; and collaborate with team members on treatment plan needs.
  • Must understand human, legal, and civil rights; the effects of prejudice, discrimination, oppression, and poverty; and different communication and learning styles.
  • Must understand recovery-oriented, person-centered, strengths-based, trauma-informed, and culturally competent practices, and be sensitive to cultural, religious, ethnic, disability, and gender issues.
  • Must be able to adhere to and deliver interventions using Motivational Interviewing, Harm Reduction, Screening, Brief Intervention, Referral and Treatment, Housing First, Stages of Change, Cognitive Behavioral interventions, and other evidence-based approaches identified in the posting.
Responsibilities
  • Create a welcoming environment for parents, families, and other supporters; orient them to ACCS services; share personal experiences; engage their participation in supporting people served; and act as the primary liaison for families following authorization.
  • Conduct outreach and collect current and historical information about family and supporter relationships and their impact on the person served.
  • Provide family psychoeducation to families, supporters, and guardians, and refer them to community family support and education resources, including NAMI Family-to-Family groups.
  • Work with people served and their families or supporters to determine the appropriate level of family participation in treatment, including addressing situations where family participation is welcomed, not welcomed, or desired but not yet occurring.
  • Train and mentor staff to maintain a family and supporter perspective in their work.
  • Participate on intervention teams and deliver treatment-plan interventions that build skills in daily living, medication administration, symptom reduction, health and well-being, employment, education, socialization, and recreation, with supervision from clinically licensed team members.
  • Use trauma-informed, recovery-oriented, person-centered, culturally competent, and strengths-based approaches and skills-training techniques.
  • Provide competency-based training and evidence-based or best-practice guidance to team members and GLE/SIE staff on Motivational Interviewing, Harm Reduction and Addiction Treatment, Screening, Brief Intervention, Referral and Treatment, Housing First, Stages of Change, Seeking Safety, Wellness Recovery Action Plan, Cognitive Behavioral interventions, safety plans, crisis prevention and response plans, and the eight dimensions of wellness.
  • Deliver evidence-based clinical and recovery-oriented interventions to people served, including Motivational Interviewing, Harm Reduction and Addiction Treatment support, Screening, Brief Intervention, Referral and Treatment, Housing First, Stages of Change, Wellness Recovery Action Plans, Seeking Safety, and Cognitive Behavioral interventions.
  • Promote access to healthcare, employment, and education services for people served.
  • Promote engagement, housing permanency, community tenure, greater self-sufficiency, and successful service completion.
  • Document the needs and services of people served thoroughly and thoughtfully.
  • Create and sustain the ACCS Family Advisory Council when families or supporters express interest in joining.
  • Participate in the Family Connector Community of Practice Workgroup for role-specific competency development, mentoring, and learning.
  • Perform other related duties as assigned.
Desired Qualifications
  • Bachelor's degree from an accredited school or associate's degree is strongly preferred.
  • Bilingual or bicultural applicants and applicants with lived experience of psychiatric conditions are preferred.

About the company

Vinfen provides health and human services to adolescents and adults with disabilities or life challenges. It operates more than 200 locations in Massachusetts and Connecticut and offers a range of evidence-based programs, including recovery support, supported living, habilitation, education, employment services, clinical care, and peer support. How the product works: Vinfen delivers these services through coordinated programs and teams at community sites and partners, helping people gain skills, live more independently, and participate in daily life. How it differs from competitors: Its large, regional network covers a broad continuum of care—from clinical treatment to housing and employment—across both youths and adults, using evidence-based approaches and integrated supports. What the company aims to achieve: to improve quality of life, independence, and meaningful community participation for people with disabilities or life challenges.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

1977

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Simplify Jobs

Simplify's Take

What believers are saying

  • Vinfen added Melissa Shannon as vice president of policy and strategy on August 11, 2026.
  • Gateway Arts raised more than $120,000 in July 2026, strengthening donor-backed programs.
  • The Lowell Restoration Center gives Vinfen a visible, state-backed crisis-care platform through 2028.

What critics are saying

  • Massachusetts staffing shortages hit direct care roles; Vinfen faced layoffs or unpaid leave in 2026.
  • DMH contract dependence creates budget risk; the Lowell extension added only about $250,000.
  • The Commonwealth’s 2026 Skyline Drive case shows Vinfen’s landlord and placement ecosystem faces legal scrutiny.

What makes Vinfen unique

  • Vinfen operates Massachusetts and Connecticut community behavioral health, disability, and brain-injury services.
  • Restoration Center of Greater Lowell opened March 31, 2026 as 24/7 crisis diversion.
  • Vinfen’s 2025 annual report shows $295.7 million revenue and $89.2 million net assets.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Pet Insurance

Paid Vacation

Paid Holidays

Paid Sick Leave

Tuition Reimbursement

Employee Referral Bonus

Employee Discounts