Professional Services Intern

About Sirion

Sirion is the world’s leading AI–native Contract Lifecycle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at its core, Sirion’s extraction, conversational search, and AI-enhanced negotiation capabilities are redefining how Fortune 500 companies like IBM, Coca-Cola, Citi, and GE manage their contracts.

With over 800 employees worldwide, Sirion’s diverse team of AI engineers, legal experts, and researchers is dedicated to building reliable and trustworthy CLM solutions that power the businesses of tomorrow. Recognized by Gartner, IDC, and Spend Matters as a consistent leader in CLM, Sirion continues to set the innovation benchmark for the industry.

For more information, visit www.sirion.ai.

Stipend- 25,000 Monthly

Power the Future of SaaS Delivery & Why This Role Matters

As an Intern- Professional Services you will play a critical role in designing, configuring, and implementing contract clauses and templates within the Sirion SaaS platform. This role sits at the intersection of contract content, technology, and customer experience, ensuring that customers can effectively leverage Sirion’s CLM capabilities to meet their business needs.

You will work closely with Customer Success, Product, Engineering, and other cross-functional teams, as well as external stakeholders, to deliver accurate, scalable, and high-quality contract content solutions in a fast-paced SaaS environment.

How You’ll Make an Impact

Customer & Requirement Management

• Work closely with business users to gather, validate, and document contract content requirements.
• Maintain a strong understanding of Sirion product functionality and align it with customer-specific needs.

Contract Content Setup & Configuration

• Set up, configure, and maintain contract content, including clauses, templates, and related structures within the Sirion platform.
• Make configuration changes as per approved requirements to support successful implementations.
• Prior experience with Contract Lifecycle Management (CLM) tools is a strong advantage.

Issue Resolution and Escalation

• Take ownership of customer-reported issues and drive them through to resolution.
• Follow standard escalation processes for unresolved defects and enhancement requests, ensuring timely follow-ups with Product and Engineering teams.

Stakeholder Communication

• Provide prompt, accurate, and clear feedback to customers and account managers.
• Maintain effective written and verbal communication with both internal and external stakeholders.

Skills & Experience You Bring to the Table

Education & Experience

• Required: Bachelor’s Degree or equivalent Degree/Diploma.
• Preferred: B.E., B.Tech, BCA, MCA, or similar Technology-focused Degree/Diploma.
• Prior exposure to CLM tools or contract management platforms is an added advantage.

Technical & Functional Skills

• Advanced proficiency in Microsoft Word with strong working knowledge of Microsoft Excel.
• Solid understanding of digital tools, platforms, and technical implementation concepts, including system design, deployment, and integration.

Core Competencies

• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent written and verbal communication skills.
• Friendly, customer-focused attitude with a strong sense of ownership and accountability.

Commitment to Diversity and Inclusion

We are an equal opportunity employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic.

We provide reasonable accommodations for individuals with disabilities as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, and professional development.