Intake Coordinator - Licensed Practical Nurse
About the job
- At least 3 years of direct patient-facing work experience.
- Active compact or multi-state LPN/LVN license.
- Technical aptitude with Microsoft Office Suite.
- High-speed Wi-Fi.
- A home office or HIPAA-compliant workspace.
- Ability to sit for long periods, speak clearly and listen attentively by telephone for extended periods, and understand, process, and take thorough notes during telephone conversations.
- Accept transfers from the Patient Enrollment team and conduct preliminary health assessments for newly enrolled patients.
- Resolve patients' questions and create an open dialogue to understand their needs.
- Identify and coordinate community resources that benefit patients' care.
- Provide patient education and health literacy support for chronic condition management.
- Assist with medication management, including identifying potential medication concerns, supporting adherence, and coordinating refills.
- Help ensure timely delivery of services, including Home Health, DME, Home Infusion, and other critical needs.
- Spend most of the shift on the phone.
- Epic experience.
- Bilingual ability.
- Additional single-state licensures.
About the company
CareHarmony provides Chronic Care Management services for providers managing patients with chronic conditions through a care coordination platform that blends technology, analytics, and patient engagement tools. The platform helps clinicians deliver continuous, coordinated care and track multiple aspects of a patient’s treatment. It supports CPT codes 99490, 99487, 99489, and G0511, enabling physicians to bill CCM services and generate additional revenue. The subscription-based model charges providers for software access and support, with potential performance-based incentives tied to patient outcomes, differentiating itself by combining care coordination, analytics, and billing in a value-based care context.
Company Size
201-500
Company Stage
Series A
Total Funding
$17M
Headquarters
Brentwood, Tennessee
Founded
2015
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Simplify's Take
What believers are saying
- Nathan Littauer launched CareHarmony in April 2026, expanding validated demand beyond flagship systems.
- Ardent's multi-market rollout signals sticky enterprise adoption across hospitals, not one-off department deals.
- Stephen Stewart met Rep. Mike Kelly in August 2026, showing active lobbying around CCM reimbursement.
What critics are saying
- Medicare cost-sharing still suppresses enrollment; H.R. 8261 directly targets CareHarmony's billing model.
- CareHarmony depends on health-system pilots becoming enterprise rollouts; one stalled renewal cuts utilization fast.
- If CMS payment rules change, CareHarmony's revenue engine breaks because providers stop funding CCM services.
What makes CareHarmony unique
- CareHarmony sells CCM operations, not software alone, bundling coordinators and billing support.
- Its 24/7/365 care coordinator line creates always-on patient coverage hospitals cannot staff internally.
- Ardent and Nathan Littauer adopted CareHarmony for AI-supported chronic care coordination in 2026.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Paid Holidays
- Paid Vacation
- Paid Sick Leave
- Remote Work Options