Marriott International

Manages and franchises hotels around the world

Concierge-Events

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeSt. Petersburg, FL, USANo salary listedIn-person

About the Job

Requirements

At least 1 year of related work experience is preferred.
A high school diploma or GED equivalent is preferred.
Must maintain a clean and professional uniform and personal appearance.
Must maintain confidentiality of proprietary information and protect company assets.
Must follow company, safety, and security policies and procedures, report accidents, injuries, and unsafe work conditions, and complete safety training and certifications.
Must welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank guests with genuine appreciation.
Must communicate clearly and professionally, including answering telephones using appropriate etiquette.
Must develop and maintain positive working relationships and support the team in reaching common goals.
Must ensure adherence to quality expectations and standards.
Must be able to read and visually verify information in varied formats, including small print, and visually inspect tools, equipment, or machines to identify defects.
Must be able to stand, sit, or walk for extended periods or an entire shift; move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance; move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, stairs, and service ramps; and reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Responsibilities

Meet the group coordinator or host before functions, make introductions, and ensure all arrangements are agreeable.
Read and analyze banquet event orders to gather guest information and determine appropriate setup, timelines, specific guest needs, buffets, and action stations.
Respond to special banquet event arrangements and make reasonable efforts to fulfill them.
Follow up on special banquet event arrangements to ensure compliance.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

Recently Posted Jobs

Explore more opportunities at Marriott International

See more jobs