Area General Manager

Overview

The Grand Hotel in Tusayan and the Grand Canyon Hotel and Suites in Tusayan are operated by Xanterra Travel Collection, a global travel and hospitality company and the nation’s largest operator of park-based hotels, restaurants, and stores. Xanterra’s operations encompass some of the most spectacular and iconic places on Earth. Xanterra takes pride in combining these dramatic settings, landmark buildings, and global travel experiences with truly exceptional service. We seek leaders with a passion for hospitality who exemplify our twelve values: leadership, respect, candor, guest service, attitude, teamwork, environment, community, innovation, honesty and integrity, and profitability.

Job Summary:

The Area General Manager is responsible for the success of operations at both the Grand Hotel in Tusayan and the Grand Canyon Hotel and Suites in Tusayan, including meeting and exceeding the business objectives of each property and the combined Tusayan operation.

Responsibilities

• Financial Achievement: Achieve and exceed financial goals to ownership.  Responsible for business plan, annual budget, capital plan execution, financial reports and forecasting, labor management, expense control and diligent accounting practices.
• Human Resources Strategy: Partner with Human Resources to ensure effective hiring practices, implement employee culture improvements, enhance employee recreation activities for all employees (all employees live on site), training initiatives, scheduling practices and housing maintenance programs.
• Multi-Property Operations and Infrastructure Management: Provide hands-on oversight of both Tusayan hotel operations in a remote destination, including lodging, food and beverage, retail, guest services, and facility maintenance. Establish consistent operating standards while addressing the distinct needs of each property.
• Top-Line Revenue Delivery: Lead revenue growth strategies for both Tusayan hotel properties. Partner with Sales, Marketing, Revenue Management, and Operations to maximize occupancy, rate, food and beverage, retail, and other revenue streams. Monitor market trends, business opportunities, and demand patterns to drive revenue growth and achieve financial objectives.
• Service Culture: Create and maintain service standards and expectations across all guest-facing and support functions at both properties.  Ensure the service approach reflects the positioning of each hotel while maintaining consistent expectations for hospitality, cleanliness, responsiveness, and problem resolution Inspire a positive service culture and guest experience, and provide a work environment in which employees can thrive.
• Strategic Objectives: Develop strategic objectives, tactical implementation plans, and communication processes for each hotel and the combined Tusayan operation. Align property leadership teams, resources, and priorities to ensure program success.
• Inspirational Leadership: Establish and maintain positive working relationships with all business partners and associates.  Set the example through own behavior and attitude.
• Sustainability: Support company sustainability objectives through responsible energy and water use, waste reduction, purchasing practices, building maintenance, food and beverage operations, and employee education.

Qualifications