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LaplandUK

Stages immersive Christmas adventures for families

Golden Experience Host

Dining, Bar & Counter ServicePosted on Nov 10
Part-timeAscot, UK

About the Job

Requirements

  • A confident, outgoing, and proactive approach.
  • Genuine warmth and emotional intelligence.
  • Excellent communication skills.
  • Experience working in guest-facing roles, ideally in premium or high-profile settings.
  • The ability to remain calm and present under pressure.
  • Customer-facing workers in costume must remove all jewellery and piercings, including tooth gems or grills, and may not use clear replacements.
  • Workers in costume must have neatly groomed, naturally coloured hair; elves must wear long hair in plaits.
  • Religious head coverings, if worn, must be brown, beige, or navy.
  • Make-up must be absent or natural; foundation, if worn, must match natural skin tone. Mascara must be minimal, with no false eyelashes, false nails, or painted nails.
  • Customer-facing workers may not have tattoos from the collarbone up. Food and Beverage workers may not have tattoos below the elbow; other on-site customer-facing workers may not have tattoos within two inches below the elbow.
  • Watches, including smart watches, and phones must be left securely in a locker.
  • A minimum commitment of three shifts per week is required.

Responsibilities

  • Serve as the dedicated point of contact for premium guests, guiding them through their time in Lapland with warmth, confidence, and care.
  • Tell stories, organise guest activities, and help families move seamlessly through the experience while creating memorable moments.

About the Company

LaplandUK

Stages immersive Christmas adventures for families

LaplandUK produces immersive Christmas experiences for families, bringing Father Christmas' woodland home to life at its Ascot and Manchester destinations. The theatrical journey combines detailed sets, live characters and hands-on activities, with children helping in the toy factory before meeting Father Christmas. Families enter at a booked time and spend up to four and a half hours exploring the story, decorating gingerbread and skating in an elven village. The business sells admission to these seasonal productions, whose performances and family activities unfold across themed spaces and woodland paths. Founded in 2007, LaplandUK is headquartered in London.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
2007

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