Data Analyst
About the job
- A diploma or degree in Data Analytics, Business, Information Technology, or a related field.
- One to three years of experience in data analysis, reporting, or a similar role.
- Proficiency in Excel or Google Sheets, including formulas and pivot tables.
- Strong analytical thinking and problem-solving skills.
- Strong communication skills.
- Track and analyze Customer Service key performance indicators, including customer satisfaction, response time, handling time, and resolution rate.
- Develop and maintain dashboards and reports to provide clear performance visibility.
- Identify performance gaps and recommend actionable improvements.
- Analyze data across Customer Service, Operations, and Payment teams to identify trends, issues, and opportunities.
- Provide insights to improve service quality, operational efficiency, and customer satisfaction.
- Support regular weekly and monthly reporting and business reviews.
- Monitor the usage and effectiveness of Customer Service tools, including ticketing systems, customer relationship management platforms, and chatbot solutions.
- Ensure proper system adoption and identify gaps in usage or workflow inefficiencies.
- Recommend enhancements to processes and system workflows.
- Track and evaluate chatbot performance, including resolution rates and fallback scenarios.
- Identify opportunities to reduce manual workload through automation.
- Collaborate with Technology teams to improve artificial intelligence tools using data-driven insights.
- Work with Customer Experience, Product, and Technology teams to support business initiatives.
- Assist with ad hoc data analysis and reporting requests.
- Experience in a Customer Service environment is an advantage.
- Basic knowledge of SQL is preferred.
- Experience with data visualization tools such as Power BI or Tableau is a plus.
About the company
Zeal Group operates as a group of regulated financial institutions and trading-technology businesses. It provides multi-asset trading platforms, execution, liquidity, market data, and related services for retail and institutional participants. In practice, technology and commercial teams operate alongside risk, compliance, operations, finance, and customer support. The profile is Zeal Group and avoids implying that trading products are suitable for every user. Roles span software engineering, product, dealing, quantitative work, compliance, sales, marketing, and business operations.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
2017
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Simplify's Take
What believers are saying
- H1 2026 revenue hit €121.8 million, ZEAL's highest first-half result ever.
- May 2026 AGM increased the basic dividend, signaling management confidence and cash-flow strength.
- August 2026 management hired York Scheunemann as Vice President Games, deepening product expansion execution.
What critics are saying
- Jackpot-driven demand remains volatile; Q1 2026 growth still depended on favorable jackpot conditions.
- UK prize-draw expansion faces licensing, consumer-protection, and advertising scrutiny after the July 2026 acquisition.
- ZEAL's core lottery business concentrates risk; a German rule change would crush cash generation quickly.
What makes Zeal Group unique
- ZEAL Network SE dominates German online lotteries through LOTTO24 and Tipp24, plus charity raffles.
- Its 2026 product mix includes Dream House Raffle, Dream Car Raffle, and virtual slots.
- July 2026 SevenCanyon acquisition gives ZEAL direct entry into the UK prize-draw market.
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Benefits
Health Insurance
Vision Insurance
Life Insurance
Meal Benefits
Performance Bonus
Remote Work Options