LATAM ERP Solution Consultant
Implementation
Confirmed live in the last 24 hours
Pipe17

11-50 employees

Cloud infrastructure streamlining ecommerce post-checkout operations.
Company Overview
Pipe17 stands out as a leading cloud infrastructure provider for ecommerce businesses, offering a comprehensive solution for streamlining post-checkout operations, enhancing margins, and improving customer satisfaction. The company's robust system connects various selling channels, fulfillment services, and core ERP applications, ensuring seamless order and inventory flow, while providing real-time visibility and alerts for any disruptions. With its capacity to handle significant order volumes and its user-friendly interface requiring no coding or IT knowledge, Pipe17 offers a competitive edge in the ecommerce industry.
Data & Analytics

Company Stage

Seed

Total Funding

$8M

Founded

2019

Headquarters

Seattle, Washington

Growth & Insights
Headcount

6 month growth

14%

1 year growth

10%

2 year growth

77%
Locations
Seattle, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
NetSuite
Sales
Communications
REST APIs
CategoriesNew
Consulting
Requirements
  • Minimum of 4 years experience in the software/tech industry
  • Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP
  • Understand integrations (using REST APIs) with cloud systems
  • Experience with configuring SAAS products
  • Ecommerce experience highly desired
  • Mid-market focus on customers
  • Analytical, problem-solving, and troubleshooting skills
  • Solid project management and customer management skills
Responsibilities
  • “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers' post-sale journey
  • Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge
  • Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
  • Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers
  • Translate business requirements into product use cases or technical requirements
  • Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org
  • Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed
  • Coach and educate customers to improve adoption of Pipe17
  • Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers
  • Create and improve documentation to help customers and partners help themselves
  • Document onboarding steps for future reference and to transition to other teams as needed