SunSource

Fluid power distribution with engineering support

Customer Care Representative

Customer SupportConfirmed live in the last 24 hours

Full-timePhoenix, AZ, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 3–5 years of experience in a customer service or customer care role is required; experience in industrial automation is preferred within this qualification.
Proficiency with customer relationship management (CRM) software and order management systems such as P21 is required.
Familiarity with industrial automation products such as programmable logic controllers (PLCs), human-machine interfaces (HMIs), sensors, and motors is advantageous.
Strong written and verbal communication skills to convey technical information clearly.
Problem-solving ability to handle and resolve customer issues effectively.
Organizational and multitasking ability to manage customer inquiries and order processing efficiently.

Responsibilities

Handle incoming customer inquiries through phone, email, or other communication channels.
Respond promptly and professionally to customer questions, concerns, and technical inquiries about industrial automation products and services.
Address product inquiries, pricing, availability, and delivery status in a timely and efficient manner.
Process customer orders and quotes accurately using the company's order management system.
Coordinate with sales, warehouse, and logistics departments to support order fulfillment and timely delivery.
Update customers on order status and provide tracking information when necessary.
Follow up on open quotes weekly to convert quotes into sales orders.
Investigate and resolve customer complaints, product issues, or service problems promptly and professionally.
Collaborate with technical support teams to address complex technical problems and provide effective customer solutions.
Coordinate with sales, technology partners, warehouse, and logistics to resolve issues.
Build and maintain positive, long-lasting customer relationships by understanding customer needs and preferences.

Desired Qualifications

An associate’s degree in business is a plus.
Experience in customer service or customer care within the industrial automation industry is preferred.
Zoho CRM experience is a plus.

Heitek Automation, a SunSource company, is a leading provider of industrial automation components and integrated solutions. With decades of experience across industries including medical, life sciences, machine building, automotive, semiconductor, food & beverage, and water processing, we bring deep technical expertise to every project. Our commitment to exceptional service and innovative problem-solving helps customers overcome their most complex automation challenges.

www.heitek.com

As a Customer Care Representative at Heitek Automation, you will be pivotal in delivering exceptional service and support to our clients in the industrial automation sector. You will manage customer inquiries, resolve issues, and foster positive relationships to enhance satisfaction and loyalty. Below is a breakdown of the job responsibilities for this position:

Essential Functions

Customer Support:

·Handle incoming customer inquiries via phone, email, or other communication channels.

·Provide prompt and professional responses to customer questions, concerns, and technical inquiries related to industrial automation products and services.

·Address product inquiries, pricing, availability, and delivery status in a timely and efficient manner.

Quote and Order Processing:

Process customer orders and quotes accurately and efficiently using the company's order management system.

Coordinate with various departments, such as sales, warehouse, and logistics, to ensure smooth order fulfillment and timely delivery.

Update customers on the status of their orders and provide tracking information when necessary.

Follow up on open quotes weekly to drive quotes to sales orders.

Issue Resolution:

Investigate and resolve customer complaints, product issues, or service problems promptly and professionally.

Collaborate with technical support teams to address complex technical problems and provide customers with effective solutions.

Coordinate with various departments, such as sales, technology partners, warehouse, and logistics, to ensure smooth issue resolutions.

Customer Relationship Management:

Build and maintain positive and long-lasting relationships with customers, understanding their needs and preferences.

Key Competencies & Skills

Strong communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.

Problem-solving mindset with the ability to handle and resolve customer issues effectively.

Excellent organizational and multitasking abilities to manage customer inquiries and order processing efficiently.

Proficiency in using customer relationship management (CRM) software and order management systems like P21. Zoho experience a plus but not required.

Demonstrated passion for providing exceptional customer service and going the extra mile to meet customer needs.

Qualifications & Experience

A high school diploma or equivalent, as well as an associate’s degree in business, is a plus.

Minimum of 3-5 years of experience in a customer service or customer care role, preferably within the industrial automation industry.

Familiarity with industrial automation products, such as PLCs, HMIs, sensors, and motors, is highly advantageous.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy #heitekassc

About the Company

SunSource

Fluid power distribution with engineering support

SunSource distributes fluid power components and systems to OEMs, MROs, and mobile industrial equipment users. It provides design and engineering support, supply chain optimization, productivity solutions, value-added services, and repair capabilities. The products are delivered through a national network with strong local presence, combining technical expertise with customer service to offer cost-effective, maintenance-reducing solutions. SunSource differentiates itself through its long track record (85+ years), comprehensive engineering and repair services, and a focus on helping customers boost productivity while lowering operating costs. The company aims to deliver high-quality products and services, foster growth for its associates and partners, and build lasting customer relationships through technical support and reliable service.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Windsor, CA
Founded: 2001

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