Quality Assurance Specialist - Product Administration

Job Description

As a key member of the Mountain Sales and Schools (MS&S) Product Administration team, the Quality Assurance (QA) Specialist ensures the accuracy and functionality of software, websites, and other technical products that support guest experience and internal operations. The role provides quality assurance for product setup, manages support workflows, and delivers ongoing assistance to business stakeholders. This position is responsible for developing and maintaining a comprehensive QA program that promotes accuracy, simplicity, consistency, and an engaged team culture. This position reports to the Director of Product Administration.

• Applications for this role will accepted until December 8, 2026.
• The budgeted salary range for this position is $69,500 - $72,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. 

Essential Job Functions / Key Job Responsibilities

• Design and implement check-work and testing plans for products across multiple sales channels, including RTP, bStore, Aspenware, and Inntopia
• Conduct product inspections to ensure quality, functionality, and alignment with specifications for MS&S, Four Mountain Sports, Guest Services, Aspen Collection, and ASC Finance
• Verify that final products meet requirements, support end-user expectations, and comply with company reporting standards
• Identify defects, errors, and quality-control concerns across all selling channels and communicate findings to the Product Administration team
• Monitor issue resolution efforts, track progress, and ensure timely follow-through on identified problems
• Recommend product and process enhancements to improve efficiency and reduce friction for selling agents and guests
• Assess training needs and collaborate with partners to support companywide compliance with product and process updates
• Research competitor products and process flows to inform improvements and support best-in-class guest and employee experiences
• Collaborate closely with Product Administration Managers to maintain deep fluency in product setup and behavior across all channels
• Document, track, and report bugs or inconsistencies discovered through QA activities or reported to the Product Administration team
• Monitor the support inbox, research issues, and route or resolve them as appropriate
• Pursue ongoing education in relevant technologies, tools, and QA practices
• Other duties as assigned

Qualifications

Education & Experience Requirements

• Bachelor’s degree in information systems, computer science, business, or a related field
• Minimum of 5 years of experience in the ski industry working with product sales, POS systems, or multi-channel ecommerce platforms
• Minimum of 3 years of experience in product administration, software testing, quality assurance, or related technical work
• Hands-on experience with RTP, Aspenware, and/or Inntopia in an operational or administrative capacity

Knowledge, Skills & Abilities

• Knowledge of software testing methodologies, QA processes, and product lifecycle principles
• Knowledge of point-of-sale, ecommerce, and reservation platforms, including familiarity with RTP, Aspenware, and Inntopia
• Knowledge of data integrity standards, reporting requirements, and audit practices that support accuracy and consistency
• Strong technical proficiency with the ability to navigate multiple systems, tools, and testing environments
• Demonstrated experience documenting defects clearly and communicating findings across teams
• Proficiency in reviewing product logic and configurations to verify setup accuracy across all sales channels
• Strong analytical capabilities to interpret data, identify patterns, and validate product behaviors
• Ability to collaborate effectively with cross-functional teams including Product Administration, Finance, Mountain Sales, and IT
• Ability to troubleshoot issues methodically and recommend solutions based on observed system behavior
• Ability to manage competing priorities while meeting deadlines across multiple testing cycles
• Capacity to adapt quickly to new technologies, tools, and evolving product requirements
• Ability to work independently while exercising sound judgment in a fast-paced environment

Additional Information

Work Environment & Physical Demands 

• Ability to be on your feet, kneel and bend for extended periods of time 
• Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces 
• Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance 

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits:

• Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster

Compensation: 69500 to 72000 (USD) (YEARLY)