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Delivery Hero

Global online food delivery marketplace

Shift Supervisor 1

Warehouse & FulfillmentPosted on Nov 11
Full-timeNeuquen, Neuquén Province, ArgentinaNo salary listedIn-person

About the Job

Requirements

  • Experience in similar positions leading work teams.
  • Knowledge of Microsoft Office tools, including Excel, Word, and PowerPoint, and Google tools.
  • Ability to take action and solve problems.
  • Strong interpersonal skills to build positive relationships and generate trust.
  • Ability to work autonomously.

Responsibilities

  • Ensure the store operates correctly during the shift, including the picking process, while maintaining quality standards and complying with company processes and policies.
  • Coordinate the team and its tasks, assign resources according to priorities, maximize productivity, and resolve conflicts during the shift.
  • Ensure adequate staffing by day and time, and maintain ongoing communication with the Store Manager about team performance.
  • Monitor team performance and support the Store Manager in store administrative processes, including inventory management, shrink control, billing, people administration, and maintenance.
  • Ensure the store complies with regional and local food safety, occupational health, and environmental policies, and report deviations from those policies.
  • Support the Store Manager in monitoring store tasks, developing employees professionally, and suggesting improvements to increase productivity.
  • In the Store Manager's absence, coordinate work shifts and determine the store's work arrangements.
  • Manage the organization of the receiving and dispatch area, clear the space, and prepare the necessary equipment.
  • In the Store Manager's absence, oversee the receiving process and act as the person responsible; report any supplier conflict to the team lead.
  • Delegate receipt of merchandise to a picker or receive it directly, checking the truck, stock-keeping units, quantities, expiration dates, and product quality, including product integrity and refrigerated and frozen temperatures; in the Store Manager's absence, reject products that do not meet standards and procedures.
  • Delegate or perform merchandise intake and restock shelves and refrigeration equipment in accordance with standards for organization, safety, quality, and hygiene, serving as a reference for the team.
  • Ensure team members receive training according to company standards and policies, including onboarding and offboarding processes.
  • Promote initiatives to improve employee engagement and motivation in the store by organizing rituals, communicating updates, and integrating the PeYa culture into daily work.
  • Use Tableau, Ops Portal, Workday, Gmail, Orquest, and Pelican to plan and execute administrative procedures.
  • Analyze business metrics to support operational excellence and store productivity.
  • Maintain inventory integrity and achieve established inventory accuracy targets.
  • Plan and coordinate cycle counts with the Store Manager.
  • Perform or delegate planned counts to pickers in accordance with procedures to keep inventory records accurate.

About the Company

Delivery Hero

Global online food delivery marketplace

Delivery Hero SE runs a global online marketplace for food delivery and on-demand services. It connects customers with restaurants, local shops, and delivery-only Dmarts through mobile apps and websites, with orders placed and paid online and deliveries handled by its logistics network. The platform makes money mainly from commissions on each order, delivery fees, advertising, and quick-commerce services for groceries and household items. Its approach combines a wide geographic reach with multiple lines of business (restaurant delivery, groceries, and logistics), often growing by acquiring local competitors, to control both the marketplace and delivery operations and capture a large share of local on-demand commerce.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2011

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