Full-Time

Customer Experience Associate

Confirmed live in the last 24 hours

Buck Mason

Buck Mason

201-500 employees

Contemporary menswear brand offering timeless apparel

No salary listed

Entry, Junior

Los Angeles, CA, USA

Category
Customer Experience & Support
Customer Experience
Required Skills
Data Analysis
Excel/Numbers/Sheets
Connection
Connection
Connection
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Requirements
  • Strong leadership, organizational, administrative and project management skills.
  • A creative problem solver that looks for new solutions versus the status quo.
  • Flexible and resilient, comfortable with ambiguity, adaptable to fast changing environments.
  • You're serious about your grammar. The difference between you're and your matters to you.
  • Looking for passionate academics looking to grow with us.
Responsibilities
  • Serve as the first contact and on-call resource for all customers via phone, email and live chat
  • Quickly and accurately problem solve for any customer deliveries, transactions and experience that don't go 100% as planned
  • Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customers needs
  • Use Excel and Google Sheets to track and analyze data for routine problem orders
  • Analyze appropriate metrics for measuring customer experience, engagement and satisfaction.
  • Understand our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible.
  • Partner with leadership team to create and execute new policies, procedures and client retention initiatives.
Desired Qualifications
  • Looking for passionate academics looking to grow with us.

Buck Mason creates high-quality clothing for men, focusing on timeless and classic styles suitable for everyday wear. Their product line includes tees, jeans, jackets, and shirts designed to be versatile for various occasions. The company operates through a direct-to-consumer model, selling products online and in physical stores located in major cities like Los Angeles, New York, and San Francisco. This approach allows Buck Mason to maintain control over product quality and customer experience while offering competitive prices. They also provide virtual fittings to help customers find the right size, enhancing the shopping experience. Buck Mason aims to cater to men who value quality, comfort, and style in their clothing.

Company Size

201-500

Company Stage

Early VC

Total Funding

$2.6M

Headquarters

Los Angeles, California

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into physical stores strengthens Buck Mason's omnichannel retail strategy.
  • Collaborations with influencers like Leanne Ford boost brand visibility and attract new customers.
  • Focus on casual, versatile clothing aligns with the growing demand for athleisure.

What critics are saying

  • Increased competition from emerging direct-to-consumer menswear brands threatens market share.
  • Rising raw material costs, especially cotton, may impact pricing and profit margins.
  • Expansion into home goods and new locations could divert focus from core menswear business.

What makes Buck Mason unique

  • Buck Mason offers timeless, high-quality menswear with a modern classic aesthetic.
  • The company uses a direct-to-consumer model, ensuring competitive pricing and quality control.
  • Virtual fittings enhance customer experience, reducing returns and improving satisfaction.

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Benefits

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

6%

1 year growth

11%

2 year growth

5%
Trend Hunter
Jun 17th, 2024
Military-Inspired Linen Collections

Buck Mason launches Loomed Linen Collection.

Tammy
Dec 19th, 2023
Northeast States of Emergency

Buck Mason has expanded its stores and acquired a sewing factory and cloth mill.

Pittsburgh Post-Gazette
Nov 3rd, 2023
TV designer Leanne Ford adds home goods to Buck Mason store in Sewickley

Ford is collaborating with Buck Mason, a high-end causal clothing retailer that now offers home accessories at its new location on Beaver Street in Sewickley.

Trend Hunter
Sep 12th, 2023
Vintage Interloop Sweat Capsules

Los Angeles-based essentials brand, Buck Mason, has launched its anticipated AW23 Interloop Sweats Collection.

Georgetown DC
Feb 17th, 2022
Buck Mason opens new location in Washington, District of Columbia, United States

LA-based Buck Mason is opening a Georgetown store this spring at 3128 M St NW.