Veterinary Receptionist Part-Time - Care Coordinator

PetVet Care Centers' Westside Animal Emergency Clinic is currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

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Position Overview

• We are an after-hours small animal hospital that has been an important part of the community for 19 years.
• We have recently expanded into a state of the art, 6,000 sq ft facility.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Must have experience in a veterinary hospital/clinic for at least 6 months

Preferred Skills (Nice to Have)

• Preferred experience with ezyVet (our PIMS)

Schedule

• Part-time position is 2-3 shifts a week (would vary depending on the needs of the hospital). Shifts are:
  • Monday-Friday shifts from 5:30pm-1am
  • Saturday shifts from 11:30am-8pm
  • Sunday shifts from 8am-5pm & 5pm-1am
  • Holiday shifts from 8am-5pm & 5pm-1am
• Must be available to work any of these shifts as the shifts/schedule will not be the same every week.
• Schedule is posted a month in advance.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range 16.2 - 19.8 USD