Relationship Banker
About the job
- A high school diploma, General Educational Development credential, secondary school education, or equivalent is required.
- The role requires adaptability, business acumen, customer and client focus, oral communication, problem solving, account management, client experience branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.
- The role requires working the first shift for 40 hours per week in the United States.
- Engage clients in the lobby to educate and assist them with conducting transactions through self-service resources such as mobile banking, online banking, and automated teller machines.
- Accurately and efficiently process cash transactions for clients as needed.
- Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their financial goals.
- Execute the bank's risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines in daily activities, do what is right for clients and the bank, and adhere to applicable laws and regulations.
- Grow business knowledge and the professional network by partnering with experts in small business, lending, and investments.
- Manage financial-center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
About the company
Bank of America runs one of the largest US banks, serving consumers, small businesses, wealthy families, corporations and institutional investors. Alongside checking accounts, credit cards, mortgages and business loans, it owns the Merrill brokerage, a private bank for wealthy clients and a global investment bank that advises on deals and trades stocks and bonds. Customers reach it through thousands of branches and ATMs and its mobile banking app. It earns money mainly from the gap between what it charges on loans and pays on deposits, plus fees from advice, asset management, deal work and trading. It grew from a San Francisco bank founded in 1904 and is headquartered in Charlotte, North Carolina.
Company Size
10,001+
Company Stage
IPO
Headquarters
Charlotte, North Carolina
Founded
1904
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Simplify's Take
What believers are saying
- Profits are climbing: net income rose 27% to $9.1 billion in the June 2026 quarter on trading and dealmaking.
- Tech careers have budget behind them: $4 billion of Bank of America's $13 billion yearly tech spend funds new initiatives.
- Cheap funding cushions profits: $530 billion of its $2.03 trillion in deposits paid no interest at June 2026.
What critics are saying
- Falling rates pinch lending profit: lower rates partly offset its 9% rise in interest income in the June 2026 quarter.
- AI is reshaping jobs: over 200,000 employees use AI tools, sending 400,000-plus prompts daily as of July 2026.
- Succession remains open: CEO Brian Moynihan plans to stay through decade's end after a December 2025 executive shake-up.
What makes Bank of America unique
- Small firms bank here: it serves 4 million small businesses and calls itself the top US small business lender.
- Wealth management is a second engine: Merrill, its brokerage, and the Private Bank oversee about $4.9 trillion in client balances.
- Customers use its chatbot at scale: virtual assistant Erica has logged over 3 billion client interactions since 2018.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Sick Leave
Flexible Work Hours
Remote Work Options
Professional Development Budget
Conference Attendance Budget
Growth & Insights and Company News
6 month growth
-1%1 year growth
-1%2 year growth
-1%A Bank of America (BofA) survey of 117 advertisers and agencies suggests ChatGPT is starting to compete with Google for future ad budgets. In the poll, 26% named ChatGPT as the platform likely to gain the most ad spending over the next 12 months, ahead of Google Search at 19% and YouTube at 11%. Google still leads on current spending. Search was picked by 30% as the platform with the biggest rise in spend, and 33% said it was where AI was lifting ad returns fastest. Alphabet's Google Search and other revenue rose 17% to $63.27 billion in the second quarter. OpenAI said ChatGPT Ads passed $1 billion in annualised revenue run rate less than 200 days after launch. In the survey, 28% of respondents already advertise on ChatGPT, and 43% plan to start within 12 months.
Bank of America has hired 1,000 contractors to help patch software flaws exposed by advanced AI models, including Anthropic's Mythos, chief executive officer Brian Moynihan told CNBC on Wednesday. The contractors work alongside 3,000 internal staff and have been in place since the second quarter. The bank spent a "couple hundred million plus" in the third quarter on software fixes and anti-money laundering compliance. Moynihan expects remediation costs to fall over time. "Once you patch, you don't have to patch as much," he said. Shares slumped as much as 8% on Wednesday. AI is also cutting costs. Savings from the bank's 130 internal AI projects are expected to rise from $300 million this year to $700 million in 2027.
Bank of America is losing another senior banker. Amy Lissauer, one of its most senior female executives, is leaving for JPMorgan Chase, Reuters reported, citing people familiar with the matter. Chief executive officer Brian Moynihan and Faiz Ahmad, co-head of global investment banking, tried to keep her. A source said BofA could not match JPMorgan's pay package. Co-head of global investment banking Mike Joo and tech banker Ed Liu left in early August. Tech dealmaker Kevin Brunner and M&A co-head David Fishman are also joining JPMorgan. The business remains strong. Second-quarter investment banking fees rose 50% to more than $2.1 billion, and total revenue rose 15% to $31.6 billion.
Bank of America missed Wall Street's third-quarter 2026 revenue forecasts. Revenue rose 2.6% year on year to $29.96 billion, short of analyst estimates of $30.56 billion. Earnings per share (EPS) under generally accepted accounting principles were $0.91, 17.6% below the $1.10 analysts expected. The efficiency ratio was 65.8%, against an estimate of 61.1%. Net interest income grew 8% to $16.45 billion, in line with the $16.52 billion forecast. Net interest margin was 2.2%, ahead of the 2.1% estimate. Tangible book value per share rose 2.1% to $29.14, below the $29.62 estimate. The bank's market capitalisation stands at $377.3 billion.
Bank of America's third-quarter profit fell 17% from a year earlier to $6.93 billion, or $0.91 per share, missing analyst expectations of $1.10. A $1.2 billion fine from US regulators over failures in its anti-money laundering safeguards weighed on results. Its shares fell more than 3% in premarket trading. Excluding the penalty, the bank earned $8.1 billion, or $1.08 per share. Revenue rose 3% to $30 billion. Net interest income rose 8% to $16.4 billion on higher loan and deposit balances. Investment banking fees fell 11% to $1.8 billion, and fixed income trading revenue fell 17% to $2.6 billion. Equities trading revenue rose 11% to $2.5 billion. Chief executive officer Brian Moynihan said commercial lending grew in every client segment.