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Planhat

No-code customer success automation platform

GTM Engineer

AI Application Engineering +1Posted on Nov 11
Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

  • Experience shipping AI systems, agents, workflows, or integrations used daily by sales, customer success, or marketing teams and producing measurable revenue impact.
  • Strong integration skills in JavaScript or TypeScript, including building and running integration services, working with APIs and webhooks, handling authentication, rate limits, and errors, and shipping tested code.
  • Hands-on Salesforce or equivalent experience across declarative configuration and code, including object models, Flows, validation rules, permission sets, record types, Apex triggers and classes, SOQL and SOSL, Lightning Web Components, Platform Events and Change Data Capture, REST and Bulk APIs, and SFDX deployments.
  • Applied AI engineering experience building with LLM APIs beyond chat interfaces.
  • Experience in RevOps, GTM systems, growth, or a go-to-market engineering agency in B2B SaaS, with understanding of pipeline, renewals, and expansion.
  • Data quality fundamentals, including SQL, CRM data models, deduplication, enrichment waterfalls, and data quality at scale.
  • Experience with the go-to-market data stack, including Clay, n8n, Make, a data warehouse, and reverse ETL.
  • Ability to build maintainable production systems that are logged, monitored, and documented.
  • Ability to communicate clearly with sales representatives, identify unnecessary work, and explain solutions in plain language.

Responsibilities

  • Own each build end to end, from architecture and prototype through evaluation, deployment, and observability.
  • Design and ship AI agents and workflows for account research, signal detection, enrichment, call and email analysis, personalized outreach, renewals, and expansion plays.
  • Run the company's go-to-market operations on Planhat, build with Planhat's AI, automations, and APIs, and share learnings with Product as a power user.
  • Turn product usage, intent, firmographic, and conversation data into scores and triggers that route accounts to the right people at the right time.
  • Connect tools that do not integrate natively by building webhooks, MCP connections, and transformations that keep data clean across the stack.
  • Run pilots of go-to-market and AI tools, measure fit and return on investment, and recommend whether to build or buy.
  • Document work, teach teams to use it confidently, and improve how the company builds with AI.

Desired Qualifications

  • Experience with a customer platform or customer success management tool such as Planhat, Gainsight, or ChurnZero, or experience with HubSpot alongside Salesforce.
  • Salesforce certifications such as Platform Developer I or II, or Platform App Builder.
  • Side projects, open-source tools, public write-ups, or a GitHub portfolio demonstrating personal building projects.
  • Founder, agency, or early-stage startup experience.

About the Company

Planhat

No-code customer success automation platform

Planhat is a customer success platform for tech companies that centralizes customer data to create a 360-degree view, helping teams understand behavior and preferences to improve service and retention. It uses no-code Automations to automate tasks based on customer behavior, and a Workflow tool to design connected, data-driven customer journeys with task management and conditional sequencing. It also offers a Presentations layer that blends slides with BI to share insights with customers. Its goal is to help businesses deliver proactive, data-driven experiences that boost satisfaction and long-term retention.

Company size
201-500
Company stage
Series A
Total funding
$50M
Headquarters
Stockholms kommun, Sweden
Founded
2014

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