Customer Success Manager

Role Summary
CG Infinity is seeking a highly relationship-oriented and proactive Customer Success Manager to strengthen and expand our partnerships with existing clients. This individual will work closely with CG Infinity's executive leadership team to cultivate trusted client relationships, identify emerging business needs, and uncover opportunities for CG Infinity to deliver additional value.

The ideal candidate is a tenacious relationship builder who thrives in client-facing environments, enjoys engaging with senior business leaders, and is motivated by creating long-term strategic partnerships. A strong in-person presence and commitment to regular client engagement are essential to success in this role.

Why This Role Matters
CG Infinity's continued growth depends on our ability to deepen client relationships, understand evolving business challenges, and proactively identify opportunities where our expertise can help clients achieve their goals. This role serves as a key connector between our clients and executive leadership team, helping ensure that CG Infinity remains a trusted advisor and strategic partner.

Key Responsibilities
Client Relationship Management

• Develop and strengthen relationships with existing CG Infinity clients.
• Establish trusted advisor relationships with business and technology leaders within client organizations.
• Maintain a consistent in-person presence through regular client visits and meetings.
• Serve as a visible and accessible representative of CG Infinity.

Account Growth and Opportunity Identification

• Identify client business challenges, priorities, and strategic initiatives.
• Uncover opportunities for CG Infinity to provide additional services, solutions, or support.
• Collaborate with internal stakeholders to align client needs with CG Infinity capabilities.
• Help expand existing client relationships through thoughtful and consultative engagement.

Executive Collaboration

• Partner with executive leadership to develop and execute account growth strategies.
• Participate in executive-level client meetings and relationship-building activities.
• Communicate client feedback, emerging needs, risks, and growth opportunities to internal leadership.
• Coordinate across teams to ensure client priorities are understood and addressed.

Strategic Presence

• Build credibility and trust through consistent client engagement.
• Stay informed on client organizations, industry trends, and market dynamics.
• Represent CG Infinity professionally in all client interactions.
• Strengthen client loyalty by fostering long-term, mutually beneficial partnerships.

First 6-12 Month Outcomes
Success in this role may include:

• Establishing strong relationships with key stakeholders across assigned client accounts.
• Creating a consistent cadence of executive-level client engagement.
• Identifying and qualifying new opportunities for CG Infinity within existing clients.
• Increasing executive visibility and strategic alignment between CG Infinity and its clients.
• Contributing to account growth, client retention, and long-term partnership development.

Required Skills and Experience

• Demonstrated ability to build and maintain strong client relationships.
• Strong interpersonal, communication, and executive presence skills.
• Ability to engage effectively with senior business and technology leaders.
• Experience identifying business needs and developing trusted client partnerships.
• Highly proactive, self-motivated, and persistent in pursuing relationship-building opportunities.
• Strong organizational and follow-through skills.
• Ability to navigate complex stakeholder environments and align diverse interests.

Preferred Skills and Experience

• Experience working within consulting, professional services, technology services, or related industries.
• Experience supporting strategic account growth or business development initiatives.
• Experience engaging with executive-level client stakeholders.
• Understanding of technology, digital transformation, talent solutions, or consulting services.