Operations Excellence Coach

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The Operations Excellence Coach is a key member of the EMEA regional team. The region has responsibility across 100+ restaurants owned by our Brand Partners (Franchisees). A great OEC is a collaborative and energetic trainer with Operational acumen and drive to achieve great results. With a strong focus on organization, training and operational capabilities through the deployment of training programs and learning management systems. Ensuring compliance with the operating manual and food safety standards is a key tenant of the role. This role will lead & deliver training in New Markets to brand new restaurant teams & involves intensive travel around Europe.

WHAT YOU’LL NEED

Experience

• Experience in delivering group training sessions
• Experience working in a fast-paced QSR environment, preferably both Front and Back of House 
• Supervisory experience, preferably in a restaurant management role
• Must be able to speak English fluently. A second European language would be advantageous

Duties

• Deliver the In-Restaurant ‘Train the Trainer’ program to Brand Partner training teams
• Deliver the new market entry in-restaurant training for new Restaurant Teams across Europe 
• Support the NME Manager in the setup & execution of a best in class operation from the moment the doors are opened to the public
• Offer operational support during the opening period for a new market
• Amend global operations manual to fit the in-restaurant procedures for the market
• Complete Restaurant Food Safety & Brand Standard audits & coach the teams for continual improvement 
• Collaborate with all Departments to ensure new stores are set up for success 
• Travel regularly to Brand Partner restaurants within region to provide appropriate coaching, training, education, and development tools.  These visits also serve to ensure brand protection in all areas
• Collaborate with Brand Partner Store Teams to safeguard standards regarding effective restaurant operations, guest experience, safe food handling and implementation of training programs for management and team members. 
• Live and breathe Operational Excellence and drive QSC (In House Audit Program) & SMG (Customer Scores) results across the region by completing in-restaurant audits, corrective coaching & relevant training programs   

WHO YOU ARE 

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

FLAVOR PERKS:

• You will be entitled to 25 days of paid annual leave including bank holidays
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles 
• Insurance Benefits: Private healthcare insurance will be provided through the Company's third-party service provider.
• Wellness reimbursement program
• Paid maternity and paternity leave

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.