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EWC Growth

Franchise operator of waxing centers

Center Sales Director

Retail Store ManagementUpdated on Nov 14
Full-timeBoston, MA, USA$65k - $85k /yrIn-person

About the Job

Requirements

  • At least 3 years of experience in a sales leadership or management role in retail, beauty, or spa industries.
  • A proven track record of achieving sales and operational targets.
  • Team leadership and talent development experience.
  • Financial acumen, budget management, and schedule creation skills.
  • Verbal and written communication and conflict-resolution skills.
  • Guest-service and sales expertise.
  • Proficiency in Microsoft Office and point-of-sale systems.
  • Full-time, open availability, with flexibility to work evenings and weekends.
  • Strong proficiency in English.
  • Ability to lift up to 25 pounds and stand for extended periods.

Responsibilities

  • Drive service sales, retail sales, Wax Passes, and future bookings.
  • Own center key performance indicators, revenue goals, and performance metrics; analyze results and turn insights into action.
  • Build local partnerships through events and execute local marketing and community engagement initiatives to grow the business.
  • Coach associates on sales behaviors and guest experience, and help them strengthen sales, service, and leadership skills.
  • Champion exceptional guest experiences, coach associates on guest connections, resolve escalated guest concerns, support the front desk during high-volume periods, and ensure interactions reflect brand standards.
  • Recruit, hire, train, and retain associates; deliver regular feedback and performance conversations; recognize wins and promote accountability; and build a positive, high-energy team culture.
  • Build associate schedules while managing labor targets.
  • Oversee timekeeping, payroll, deposits, and other daily administrative functions.
  • Maintain compliance with training, licensing, human resources, and operational requirements.
  • Manage inventory, product ordering, and payment and electronic funds transfer processes; keep the center organized and ready to perform.

Desired Qualifications

  • Exposure to a luxury environment.

About the Company

EWC Growth

Franchise operator of waxing centers

EWC Growth runs a large and fast-expanding network of European Wax Center franchises with 52+ locations across CT, FL, IL, MA, and NY. It offers waxing services (e.g., Brazilians, brows) performed by Wax Specialists who use premium skincare products to extend the glow after a service. The business emphasizes a standout guest experience, thorough training for staff, and a culture that supports growth, aiming for beauty professionals to thrive and guests to leave feeling confident. Compared with others, it differentiates itself through scale in franchising, a strong training program, and a commitment to consistently high-quality results and customer experience. The goal is to grow the franchise network while delivering reliable, premium waxing and skincare services that empower both employees and clients.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Needham, MA
Founded
2020

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