O

Okta

Secures digital identities for people and software

Technical Content Manager

Full-TimePosted on 10/22/2026
$114k - $176k/yr+ Incentive compensation + Equity
Mid
Washington, DC, USA+3 moreMore locations: San Francisco, CA, USA | Chicago, IL, USA | New York, NY, USA
In PersonIn-person onboarding is required.
Content & WritingTechnical Writing
Company Historically Provides H1B Sponsorship

About the job

Requirements
  • At least 3 years of hands-on experience as a Technical Support Engineer or equivalent role, demonstrating deep subject-matter expertise in one or more Okta product areas.
  • Experience using Okta AI tools or similar enterprise AI platforms to build tools for productivity, repetitive-task automation, or data analysis.
  • Proven experience drafting, editing, or critically reviewing technical documentation or support content such as Knowledge Base Articles.
  • Ability to interpret support metrics, top case drivers, and content-usage data to make content decisions and identify improvement areas.
  • Strong written and verbal communication skills to translate complex technical information into clear, readable, precise content.
Responsibilities
  • Create, edit, and publish technical content, including Knowledge Base Articles, video scripts, and verified community responses, addressing complex product issues and features.
  • Analyze top case-driver data and identify knowledge-base opportunities that support customer self-service and reduce case volume.
  • Audit existing support content for technical accuracy, alignment with product features, and adherence to content standards.
  • Structure and refine content for clarity, search, and visibility to large language models and other AI systems.
  • Review AI prompts and validate responses, improving knowledge-base articles to increase AI citation share and accuracy.
  • Design, build, test, and deploy applications or tools using Okta’s AI platform to support Knowledge Management practices, productivity, repetitive tasks, or analysis; create supporting documentation.
  • Identify opportunities for AI agents to assist with or automate knowledge tasks.
  • Review questions and answers from AI tools, including web chat agents; rate and validate outputs and provide improved answers when appropriate to train and enhance the system.
  • Work with subject-matter experts, Product Managers, and Engineering teams to validate technical details and address nuanced knowledge gaps.
  • Participate in product training and documentation review to maintain current knowledge of new features, product roadmaps, and emerging best practices.
  • Share insights on content deficiencies and best practices for creating robust, usable knowledge across Global Customer Support and the broader Customer First organization.
Desired Qualifications
  • Subject-matter expertise in Okta Administration product areas.
  • Okta Certified Administrator certification.
  • Okta technical support experience.

About the company

Okta builds cloud identity software that controls how employees, customers, and automated systems access applications and company resources. Its single sign-on product lets people use one login across their work tools, while passwordless sign-in and additional identity checks protect accounts from stolen credentials. Administrators use its directory, access policies, and lifecycle tools to grant permissions when someone joins an organization and remove them when they leave. Organizations pay subscriptions based on the products they use and the identities they manage, with support included. Okta was founded in 2009 and is headquartered in San Francisco, California, United States.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2009

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Simplify's Take

What believers are saying

  • Demand keeps expanding: August 2026 results put Q2 fiscal 2027 revenue at $805 million, up 11%.
  • Eligible US employees get retirement support: Okta matches 401(k) contributions up to $5,000 annually.
  • AI partnerships broaden its reach: September 2026 brought a security alliance with AWS, Google Cloud, and Salesforce.

What critics are saying

  • Microsoft pressures standalone identity sales: Okta names it the principal rival and warns larger competitors bundle products.
  • Services careers face a strategy shift: August 2026 guidance accelerated Okta's move of professional services to partners.
  • Trust remains a sales burden: March 2026 filings say earlier breaches harmed customer relationships and financial results.

What makes Okta unique

  • Okta spans mixed software estates: its vendor-neutral network lists over 8,000 ready-made integrations.
  • Enterprise deployments are established: Okta says two-thirds of Fortune 100 companies use its identity security.
  • Developer products retain their own brand: Okta owns Auth0 alongside its enterprise-focused Okta platform.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Flexible Work Hours
  • Remote Work Options
  • Parental Leave

Growth & Insights and Company News

6 month growth

0%

1 year growth

-10%

2 year growth

0%
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